Where are your new-vehicle profits hiding?
- Dealer News
- 26 November 2024
To be a Service Manager at a dealership, the job requires a multi-skilled individual who has the technical ability of an auto technician, is comfortable conversing with customers and who comes up with new ideas to increase customer satisfaction, thereby buying loyalty and improving profitability.
When Devraj Nair, Sales Executive at Suzuki Durban, sold a Swift to the Govender couple in Johannesburg, he never realised it would be Suzuki’s 100,000th sale in South Africa.
It does not take long to realise that the person on the other side of the telephone is a remarkable woman, someone who knows the motor trade by heart and defiantly not a pushover.
There is no substitute for hard work with passion, doing the things you love.
As the most awarded Volvo dealership in South Africa, TCM is the current South African Volvo Car Dealer of The Year as well as Service Dealer of the Year. Their secret? Making sure their focus is on their people.
Mitsubishi Motors has expanded its footprint in Africa with the opening of a new dealership in the capital of Botswana.
Creating a strong customer base in your ‘own backyard’ so to speak, remains the best possible path to survival.
Mitsubishi Motors South Africa’s 59 national dealers went out of their way over the Valentine’s Day weekend to show support for doctors, nurses and other medical workers fighting in the frontlines of the battle against COVID-19.
Fiat Chrysler Group SA recently bestowed their first awards on newly opened dealerships in SA. Fury Amanzimtoti – where Dealer Principal Dean Lawson added Fiat and Jeep to his stable in December 2020 – won third place among Rural Dealers for vehicle sales.
CP Nel Motors, the Isuzu dealership in Mossel Bay, and Isuzu ChildLife have joined forces to provide an opportunity for at least 60 disadvantaged young women from the area to participate in the Sea the Change environmental education youth programme.
GiG Motors is one of the first dealers to have signed up with Planet42, the rent-to-own company that is democratising vehicle finance in Mzansi. Dealerfloor spoke to Renash Rajkaran to hear how P42 has impacted their business.
Mitsubishi is introducing a new corporate look at all its dealers across the globe. In South Africa, Mitsubishi Centurion is the first dealership to showcase this new look.
Motus is busy rebranding its Imperial Select used vehicle floors and they are handing out cold, hard cash to help spread the word.
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If you are not taking care of your customer, your competitor will.
Bob Hooey