Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
The global filtration manufacturer MANN+HUMMEL has announced a donation of R100 000 to the non-profit organisation Food and Trees for Africa (FTFA) to fund its projects that tackle key environmental issues, including food security, urban greening, and environmental sustainability.
Foton South Africa has extended its bakkie-offering in South Africa with the recent launch of two ranges at the top-end of the line-up.
With refreshed styling, an advanced user experience, updated design details and enhanced comfort, Volvo’s best-selling model has received upgrades that bring it in line with the manufacturer’s growing line-up of electric vehicles.
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You can't build a reputation on what you are going to do.
Henry Ford
The global filtration manufacturer MANN+HUMMEL has announced a donation of R100 000 to the non-profit organisation Food and Trees for Africa (FTFA) to fund its projects that tackle key environmental issues, including food security, urban greening, and environmental sustainability.
Volkswagen Group has delayed signing off on its multi-billion-euro investment programme, according to reports from German daily Bild.
As global industries face mounting pressure to meet rising demands for innovation, sustainability and meaningful economic contributions, Rosslyn, located north-west of Pretoria, is emerging as a transformative manufacturing hub within South Africa’s automotive landscape.
