Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
It has come to the attention of Knysna Speed Festival, the owner of the Simola Hillclimb, that Zwartkops Raceway has used Simola Hillclimb’s event regulations for its Top of the Hill event to be held in October.
Continuing the company’s founding vision of Being the Best, is the responsibility of the third generation of Emanuel brothers leading two divisions of the KwaZulu-Natal-based (KZN) automotive mobility group.
BMW Group Financial Services South Africa has announced the appointment of Roger Rooden (photo) as Chief Financial Officer (CFO) of BMW Group Financial Services South Africa.
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Human beings have an innate inner drive to be autonomous, self-determined, and connected to one another. And when that drive is liberated, people achieve more and live richer lives.
Daniel Pink
It has come to the attention of Knysna Speed Festival, the owner of the Simola Hillclimb, that Zwartkops Raceway has used Simola Hillclimb’s event regulations for its Top of the Hill event to be held in October.
BMW Group Financial Services South Africa has announced the appointment of Roger Rooden (photo) as Chief Financial Officer (CFO) of BMW Group Financial Services South Africa.
As the world commemorates International Literacy Day on Sunday, 08 September 2024, Ford South Africa reaffirms its commitment to tackling the literacy crisis in the country through its enduring legacy projects.
