Hino, which has been the dominant brand in Datatrack Management’s long-running comparative customer-care survey conducted among local truck operators for the past several years, has kicked off 2025 with another strong showing.
It not only retained top position in the combined category of sales, service and parts in the first quarter of the year but was also top in both the individual sales and service segments.
“What was particularly satisfying is that all three winning scores were over 99%, with a combined average of 99.01, and scores of 99.85 for sales and 99.78 for service,” comments Itumeleng Segage, General Manager of Hino SA.
“Competition from all the European and other Japanese brands is very strong, and the Hino team is very proud of being able to keep them at bay and to continue leading the way.
“Our ongoing strong performance in these quarterly surveys is largely owing to the commitment and dedication of our countrywide network of 67 dealers and head office staff, as well as the guiding customer-care strategies developed over the years by Hino Motors in Japan,” Itumeleng explains.
Datatrack Management has conducted this survey since 1986 and currently it interviews about 30 000 truck operators every three months.
Chinese EV newcomer iCAUR is putting its promise of personalisation to the test in South Africa, with the brand now using an influencer-led design competition to show local buyers just how far they can tailor their vehicles to suit their own tastes.
Toyota South Africa Motors (TSAM) is set to make history with a series of Guinness World Records attempts, bringing Hilux owners together from across the country in a bold, large-scale celebration of the all-new 9th generation Toyota Hilux.
To be named the overall Hyundai Dealer of the Year is not something that simply happens. It is the result of hard work, dedication, looking after your staff and customers, and maintaining a clear focus on your goal. That goal is to be the best.
Advertisement
Advertisement
Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?
George Carlin
Chinese EV newcomer iCAUR is putting its promise of personalisation to the test in South Africa, with the brand now using an influencer-led design competition to show local buyers just how far they can tailor their vehicles to suit their own tastes.
Toyota South Africa Motors (TSAM) is set to make history with a series of Guinness World Records attempts, bringing Hilux owners together from across the country in a bold, large-scale celebration of the all-new 9th generation Toyota Hilux.
Chery is intensifying its European expansion by exploring partnerships that would allow the company to utilise existing automotive factories rather than constructing new ones.
