Business goes where it is invited and stays where it is treated well.
This is the motto of Motus Hino Parow in the Western Cape, which recently scooped the national Hino Dealer of the Year award.
This highly sought-after recognition was awarded to Hino Parow for 2019 and was simply part of numerous accolades received for the year.
“Our management and staff are highly motivated, and most of them are seasoned members who take pride in their daily tasks,” says Dealer Principal Wouter Nel, who received the award on behalf of the dealership.
“This pride is the main reason for the numerous awards and accolades we have received over the years. Owing to our great team, the prestigious Dealer of the Year accolade was awarded to us for the first time in 2014 and, we are proud to say, we have recently been awarded the “Hino Wings” trophy for the for the second time for our performance in 2019.”
The Toyota Dealer Awards are based on a comprehensive set of metrics measuring each dealer throughout the preceding year and are focused on customer service, environmental protection, financial performance and vehicle sales.
“If anything, the global outbreak of COVID-19 has taught us to be resilient and agile – making us change the way we have been conducting business for years in favour of new ways,” said Toyota Motors South Africa President and CEO Andrew Kirby.
“It’s been encouraging to see how well everyone has adapted, with dealers across the country preparing their facilities to meet all the operational standards – as stipulated by government.”
Hino Parow had a relatively slow start at the beginning of 2019, but by quickly re-aligning, they soon realised they stood a good chance of walking away with the 2019 Dealer of the Year Award. The management team remained focused and motivated throughout the year.
Hino Parow achieved 104% of their Hino sales target, while on the parts side, they achieved 101% of the target. The dealership CE (Customer Experience) scores include:
Hino Parow also won the Hino Service Marketing Certificate for 2019, providing further proof of the importance of focusing on all departments in the running for Dealer of the Year.
It does not take long to realise that the person on the other side of the telephone is a remarkable woman, someone who knows the motor trade by heart and defiantly not a pushover.
There is no substitute for hard work with passion, doing the things you love.
As the most awarded Volvo dealership in South Africa, TCM is the current South African Volvo Car Dealer of The Year as well as Service Dealer of the Year. Their secret? Making sure their focus is on their people.