JHB864 - Qualified Passenger Vehicle Technician (Dealership)
Our client is looking for an experienced and qualified Passenger Vehicle Technician to join their elite team. As they continue to thrive and expand, their Service Department is bolstering resources to meet the increased throughput demand. This role promises to be both stimulating and rewarding, offering the chance to work with cutting-edge automotive technologies within an esteemed brand. Individuals need a passion for precision, a knack for problem-solving, and a commitment to delivering top-notch service.
The ideal incumbent should be able to work with a team to ensure customers’ overall experience exceed their expectations and that excellent service is consistently given. You should be results driven and strive to improve your own knowledge and to maintain high levels of service excellence, to both customers and fellow employees.
Responsibilities:
- To provide excellent customer service by accurately completing repair orders within the allocated time and optimising productivity of the Service Department
- To ensure that the customer is confident that his interests and the safety of his vehicle are of the highest priority and that the Technician has the ability and resources to address any problems that the customer may experience
- Complete repair orders efficiently and timeously within the allocated time
- Achieve workshop labour targets by working efficiently and upselling where possible
- Diagnosing customer problems, providing appropriate solutions and communicating these effectively
- Ensure parts are ordered timeously, and booked out to Job Cards to enable timeous repair completion
- To keep informed on the changes in technology by attending training, reading bulletins and acquiring the knowledge to serve customers’ needs
- To support the Service Manager and Foreman with tasks that are beneficial to the company
- Manage adherence to all Dealership business processes and promote ongoing continuous improvements
- To ensure workstations/equipment/tools and all vehicles are kept neat, clean and tidy and treated with care
Requirements:
- Qualified Motor Vehicle Technician (Red Seal)
- Minimum of 2 years' working experience within an automotive Dealership (after qualifying)
- Experience with diagnostics advantageous
- Fully Bilingual (English, Afrikaans) preferable
- Premium brand knowledge and experience advantageous
- Computer Literacy
- Must possess a valid driver's licence
Essential competencies:
- Following Procedures and Instructions
- Customer Focus
- Drive for Results (Productivity & Efficiency)
(Only suitable candidates will be shortlisted and contacted within 14 days)
Visit our website on www.selectmotor.co.za
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