
Hyundai favourite gets a facelift
Hyundai’s facelift 2025 Hyundai Tucson has landed in South Africa. When the Hyundai Tucson model was first introduced in South Africa in 2004, it became a top-seller in its segment.
- Product News
- 9 April 2025
By Harm Stavast - Commercial Director - Keyloop Africa
South Africa's automotive landscape is undergoing a significant shift, with dealerships needing to adapt to changing consumer preferences to ensure loyalty, and aftersales play a crucial role in this.
Although the car buying process is often front of mind when we think of a retailer’s business operations, aftersales are the lifeblood of many dealerships, and they are where smart retailers are focusing their efforts.
To create an optimal aftersales experience, retailers must lean into the power of technology to transform their customer relationships and deliver a seamless journey for them. Research from McKinsey reveals that, in a world where experience drives loyalty as much as price, the majority (53%) of customers consider a better service experience to be more influential than the purchase experience in the entire customer journey. So, today’s retailers need to operate more than just dealerships; they need to be running experience centres.
Technology platforms are key to connecting data and streamlining operations to create a frictionless experience. Keyloop's platform enables retailers to deliver a great end-to-end service, boost efficiency with accurate work tracking, drive upselling with personalised communication, and use powerful data to drive customer loyalty.
For retailers looking to stand out from the competition, not only does this improve the overall effectiveness of their businesses, but it also enables them to foster better relationships and build longer-term consumer loyalty, in turn improving sales opportunities and boosting margins.
Find out how Experience-First is transforming the automotive retail industry and how you can apply these lessons to your business. https://keyloop.com/
Kia South Africa announced the introduction of its Sales Cadet Programme, which currently has 16 participants enrolled – comprising 10 females and six males.
Vehicle manufactures play an important part in the broader South African community with sponsorships ranging from involvement with sport to nature conservation. Here is just some of the latest actions.
The Automotive Business Council (naamsa) has expressed concern over the recent announcement by US President Donald Trump to introduce additional tariffs on all imported products under what has been termed ‘Liberation Day’ trade measures.