Stellantis has committed to a series of guarantees for customers who own its vehicles within their warranty period.
The company’s Customer Care Promise puts the customer at the very centre of the ownership experience, delivering service commitments aimed at benchmarking the greatest customer satisfaction in the industry.
“Whilst customers are at the heart of Stellantis, their satisfaction with their vehicles should be at the heart of their experience with us and our brands,” says Stellantis Managing Director, Mike Whitfield. “As such, we’re committing ourselves to making that experience the very best in the industry.”
With a keen goal of supplying a product for every life stage, Stellantis says it can supply a suitable mobility solution for most demands from its stable of seven brands - Alfa Romeo, Fiat, Abarth, Jeep®, Peugeot, Citroën and Opel.
Now Stellantis is more determined than ever to make that ownership experience the best in the industry, and it has made four major promises to achieve that.
The first is that every passenger vehicle from Stellantis comes with a five-year/100 000 km warranty.
Keeping customers mobile is the essence of Stellantis’s second and third promise. Significant investment in the dealer network, the consolidation of parts distribution into a single centre, and a steadfast commitment to customer service allow these promises to be a reality.
Stellantis guarantees mobility for a customer whose vehicle is forced to remain at a Stellantis dealer workshop if the Original Equipment (OE) parts or diagnostics are not available within 48 hours. Customers will be offered a courtesy vehicle in the unlikely event that these parts and services are unavailable within this time.
If collision damage or major repairs are being undertaken by an approved supplier, Stellantis also guarantees customers mobility should the repairer be waiting for OE parts or technical assistance beyond 30 days. Any repaired vehicle will also receive a Quality Check Certificate to ensure that manufacturer standards are met.
The final promise from Stellantis is to dispatch a security detail on request for any roadside assistance situation to keep our customers safe.
Jeanne Esterhuizen, who leads the Retail Motor Industry Organisation (RMI), has issued a compelling appeal to the wider automotive aftermarket sector to sustain and strengthen its commitment to safety excellence, environmental responsibility and superior operational standards. These are cornerstones she believes are vital for developing a resilient and ethically sound industry.
The Chinese automotive company, the Harmony Motor Group, which originally focused on luxury and ultra-luxury car dealerships, has shifted a gear with the overseas distribution of Chinese new-energy vehicles, particularly BYD.
Given the ongoing discussions about logistics efficiency, diesel price volatility and the broader freight performance outlook in South Africa, Dealerfloor publish commentary from Banie Claasen, Managing Executive for Specialised Lending Products at Absa Business Banking on this important topic.
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If you are not taking care of your customer, your competitor will.
Bob Hooey
Jeanne Esterhuizen, who leads the Retail Motor Industry Organisation (RMI), has issued a compelling appeal to the wider automotive aftermarket sector to sustain and strengthen its commitment to safety excellence, environmental responsibility and superior operational standards. These are cornerstones she believes are vital for developing a resilient and ethically sound industry.
Given the ongoing discussions about logistics efficiency, diesel price volatility and the broader freight performance outlook in South Africa, Dealerfloor publish commentary from Banie Claasen, Managing Executive for Specialised Lending Products at Absa Business Banking on this important topic.
The South African motor industry continues to defy expectations by posting another month of exceptional growth.
