FAW Isando in Gauteng plays an important role in FAW Trucks South Africa’s commercial vehicle landscape.
The dealership in Isando was established in 1994 and has consistently been a top-performing dealership for the brand locally, priding itself on building strong relationships with its customers.
The dealership, with its modern showroom, is co-located with FAW Trucks’ Spartan service centre. The latter consists of a fully rigged workshop with 12 work bays, a component rebuild department, a panel shop, a pre-delivery inspection centre, a fuel pump room and an extensive parts department.
“At FAW Isando, customer service is and always will be key. We go the extra mile to look after our customers and to make sure that we offer them the best deals possible,” explains dealer principal, Johan du Plessis.
The same goes for the aftersales department, where workshop manager, Pieter Calitz, and parts supervisor, Louis Phakati, ensure that customers’ vehicles are maintained and serviced to exacting standards and downtime is kept to a minimum.
“We are a team, and all 44 team members are committed to not only doing their job to the best of their ability but also to assist other team members where they can,” Du Plessis says. “For us this has proven to be a recipe for success and has led to many achievements within the FAW realm.
“The sales staff have, on numerous occasions, been rewarded for selling the most units per annum within the FAW network, and in 2018 FAW Isando won the Global Best Distributor Award. In addition, one of our workshop staff members was crowned as the best FAW technician on a national level in 2019.”
Competing in the medium, heavy and extra-heavy commercial vehicle segments of the market, FAW Trucks has a range of vehicles in different body derivatives that caters to virtually every need and application.
FAW Isando has many high-profile clients in the transport and logistics, construction and marketing industries who run fleets consisting of freight carriers and truck tractors as well as tipper and mixer trucks.
“FAW Trucks already has a solid reputation in the South African market. Apart from ensuring that sales keep ticking over, our dealerships must continue to build on this reputation by providing dedicated service and support of the highest quality. Customers need to be able to trust in the longevity of mainstay dealerships such as FAW Isando as much as that of our products,” says Yongjun Li, CEO of FAW Trucks SA.
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