Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
Jeanne Esterhuizen, who leads the Retail Motor Industry Organisation (RMI), has issued a compelling appeal to the wider automotive aftermarket sector to sustain and strengthen its commitment to safety excellence, environmental responsibility and superior operational standards. These are cornerstones she believes are vital for developing a resilient and ethically sound industry.
The Chinese automotive company, the Harmony Motor Group, which originally focused on luxury and ultra-luxury car dealerships, has shifted a gear with the overseas distribution of Chinese new-energy vehicles, particularly BYD.
Given the ongoing discussions about logistics efficiency, diesel price volatility and the broader freight performance outlook in South Africa, Dealerfloor publish commentary from Banie Claasen, Managing Executive for Specialised Lending Products at Absa Business Banking on this important topic.
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Jeanne Esterhuizen, who leads the Retail Motor Industry Organisation (RMI), has issued a compelling appeal to the wider automotive aftermarket sector to sustain and strengthen its commitment to safety excellence, environmental responsibility and superior operational standards. These are cornerstones she believes are vital for developing a resilient and ethically sound industry.
Given the ongoing discussions about logistics efficiency, diesel price volatility and the broader freight performance outlook in South Africa, Dealerfloor publish commentary from Banie Claasen, Managing Executive for Specialised Lending Products at Absa Business Banking on this important topic.
The South African motor industry continues to defy expectations by posting another month of exceptional growth.
