Mitsubishi Motors South Africa (MMSA) has been recognised as a top regional performer by the group’s Middle East and Africa division.
Mitsubishi Motors Middle East & Africa (MMMEA) picked South Africa as top regional performer in its CSI Survey, which measured customer service, customer retention and positive brand image. The survey was conducted in the last quarter of 2020.
MMMEA also singled out Chantel Botha of Mitsubishi East Rand as one of its best service advisers.
“Our aim is to offer a consistently high-quality retail and ownership experience of our vehicles and this is heavily dependent on our people, both within Mitsubishi Motors SA and the dealer network at large,” says Thato Magasa, managing director of MMSA.
“The achievement of Chantel Botha, as one of the best service advisors in the region, is highly commendable, and we are proud of both Chantel and the entire Mitsubishi East Rand team for receiving this accolade.”
Botha’s high scores across all key performance indicators not only earned her accolades from MMMEA, but also means that she is officially Mitsubishi’s best service advisor in South Africa. In recognition of this inspiring achievement, she has been rewarded with MMSA’s Customer Service Excellence Award.
Magasa and Steven Terblans, MMSA’s general manager of aftersales, presented Botha with a special certificate of recognition, as well as a jacket displaying her award-winning status.
The Customer Service Excellence Award is a new programme that aims to reward dealer staff members who go the extra mile every day to promote lifetime customer loyalty to Mitsubishi. It is just one of the new initiatives being rolled out by MMSA to bolster customer retention and grow the brand through customer service excellence.
Volvo Trucks South Africa delivered the first of nine new electric trucks that will be added to DSV’s (an international supply-chain operator) local fleet over the next few months.
Toyota Gazoo Racing (TGR) has unveiled two striking prototypes, the GR GT and GR GT3, signalling a transformative chapter in the brand’s pursuit of performance and motorsport excellence.
Australia’s growing love affair with oversized bakkies (or Utes as they are known Down Under) has sparked a fresh safety review by ANCAP (Australasian New Car Assessment Program). This time, it is not just about surviving a crash, but avoiding one altogether.
Advertisement
Advertisement
I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
The Chinese onslaught on the hearts and minds of South African customers continues with Dongfeng, which is making its presence felt with an array of fully electric vehicles (EVs) now available locally and more to come next year.
The Hyundai Pinetown dealership has once again raised the bar in South Africa’s automotive retail sector, setting a new all-time monthly sales record for Hyundai Automotive South Africa.
Stellantis South Africa has announced the opening of a new Platina Motor Group dealership in Rustenburg, reinforcing its Brand House Network and bringing six automotive brands, Opel, Citroën, Peugeot, Jeep, FIAT and the all-new Leapmotor closer to customers in Northwest Province.
