JLR South Africa honoured its top-performing retailers at its annual Retailer of the Year awards ceremony, held at JLR Experience Centre in Lonehill.
Top honours went to JLR Stellenbosch, which scooped up the prestigious Retailer of the Year title, followed by JLR Pietermaritzburg and JLR East Rand, which were named first and second runners-up, respectively.
JLR East Rand returned to the podium to claim the Client Experience Retailer of the Year award. Second and third place in this category went to JLR Stellenbosch and JLR Hillcrest, respectively.
The last big prize went to JLR Pietermaritzburg, which was crowned Sales Retailer of the Year, followed by JLR Stellenbosch in second place and JLR Nelspruit in third.
Viola Rossouw, Network Development and Performance Director at JLR South Africa, says the awards honour retailers who have excelled at embodying JLR’s modern luxury brand ethos and demonstrating it in all aspects of their business to the benefit of the clients. “It is a way to recognise and reward the efforts of the individuals and businesses that have consistently excelled over the past year.”
Richard Gouverneur, Managing Director JLR South Africa & sub-Sahara Africa, congratulated the winners and notably JLR Stellenbosch. “Through these awards we acknowledge the significant contribution each winner has made in elevating the JLR brand in South Africa.
“In addition to sales performance, client experience was a key determining factor in the final rankings, as we strive to offer a truly modern luxury experience to our clients throughout the entire ownership journey. All those who were recognised this year excelled in this regard.”
The top-performing retailers excelled in various areas, including conversion of leads to sales, following up on leads percentage, integrated department campaigns in QMP planning, adherence to modern luxury principles and guidelines, and effective capture and use of ROI. The grand prize – the Retailer of the Year award – recognises combined overall performance across all the judging criteria.
Retailer of the Year:
Winner - JLR Stellenbosch.
1st runner up - JLR Pietermaritzburg.
2nd runner up - JLR East Rand.
Client Experience Retailer of the Year:
Winner - JLR East Rand.
1st runner up - JLR Stellenbosch.
2nd runner up - JLR Hillcrest.
Sales Retailer of the Year:
Winner - JLR Pietermaritzburg.
1st runner up - JLR Stellenbosch.
2nd runner up - JLR Nelspruit.
Other honourable mentions went to JLR Pietermaritzburg, which was named Sales Champion and Quality Champion, and JLR East Rand, which took the Service Champion and F&I Champion awards.
JLR Nelspruit was named APO Champion, JLR Constantiaberg claimed the Parts Champion award, while JLR Sandton and JLR Bryanston took Marketing Champion and Finance Champion, respectively.
Renault Group says it will change the way it accounts for its stake in its alliance partner for 20 years, Nissan, after earlier reports that the French automaker’s share price could take a hit.
It is believed that Nissan Motor has asked some suppliers to allow it to delay payments to free up short-term funds as the troubled Japanese automaker scrambles to boost cash.
Absa has taken another step towards becoming the bank of the auto industry by signing a formal collaboration agreement with the National Automobile Dealers’ Association (NADA).
Advertisement
Advertisement
Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?
George Carlin
One of the topics that comes up often when I write articles is “waste” within a dealership. Quite often, expenses are cut when times are challenging but often, waste is confused with expenditure.
The story of Gabisile Fakude will surely be an inspiration for many who have an eye on the automotive industry as a career, especially for those who have not traditionally been associated with this world as a career path.
Suzuki Kenilworth in Cape Town claimed top honours for the second year running at the annual Suzuki Dealer Conference and Awards.
