
Making staff and customers part of the family
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
- Dealer News
- 13 June 2025
ABSA Vehicle and Asset Finance (AVAF) recently celebrated the Diamond Jubilee of the BB Group during a function held at BB Ford Menlyn.
The BB Group started as a one-man Datsun operation back in 1959 in Pietersburg (Polokwane) and over the years expanded its footprint in South Africa to 55 dealerships, representing 19 different brands. (Read more about the most recent addition, Welkom here: BB Group grows its footprint in Central SA.
Faisal Mkhize, Managing Executive at AVAF, reaffirmed ABSA’s commitment to keep close to the people they are in business with. “Our aim is to be the bank of choice for dealerships. Amid the economic downturn and pandemic-related lockdown, we have worked very hard to improve our approval rate and service delivery as part of driving that vision,” Mkhize said.
Arnold du Plessis, CEO of the BB Motor Group, acknowledged the increase in approval rates’ turnaround time as a contributing factor to having a record month in October. “Despite OEMs that are running low on stock, we had a bumper month, and I am proud of our employees for making up the losses we incurred during the lockdown,” Du Plessis told guests. “It seems that one can have your cake and eat it,” Du Plessis said tongue-in-cheek while cutting the cake.
Fulufhelo Mandane, Regional Head of Dealer Relationships at ABSA Vehicle and Asset Finance, told Dealerfloor
the efforts in delivering exceptional customer service are proving to be vital in the mutual beneficial success of both the bank and the dealer.
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
UD Trucks Southern Africa (UDTSA) hosted its 2025 Annual Dealer Conference (ADC) where key stakeholders from across the dealer network and high-performing dealerships that delivered exceptional business results in 2024 were honoured.
The Value of Franchise (VOF) is the “value” the franchisor delivers to the franchisee. There are a few components that make up this value, and I will mention some of the main components that I believe are pertinent to the dealer/manufacturer (OE) relationship.