Workshop team demonstrates commitment to service

Walking the extra mile for customers, colleagues and the dealership comes naturally to the workshop team at Barloworld Ford Alberton.

Ford Alberton workshop team

According to Service Manager, Fanie van Wyk, he has a top team that delivers customer satisfaction time and again.

“I find it important to expose everyone working in the workshop to the customers, since it assists them in resolving issues efficiently, swiftly and to the customers’ satisfaction,” he recently told Dealerfloor. “I salute them for their energy, experience, commitment and loyalty.”

Dealer Principal, Xolani Mkhwanazi, confirms this unequivocally: “Just last week the team, of its own accord, worked until 20:00 every night, just to make up the backlog in the workshop,” he said proudly.

“However, the way this team stepped up to the plate during hard lockdown, working tirelessly while everyone else was sitting at home, proved to me what I have in this team in terms of guts,” he said.

Workshop team Barloworld Ford Alberton.
The workshop team from Barloworld Ford Alberton are at the back (l-r) Barry Bester, Mervyn Bkako, Jason Els, Walter Malesa, Nicolette Ndlovu, Ponatshego Masoma, Sashien Naidoo, Marius de Wet and Fanie van Wyk. Sitting in front are (l-r): Richard Betts and Siya Valisi.


More Dealer News stories

Jetour Alberton making a difference in the community

Jetour Alberton making a difference in the community

The team at Jetour Alberton recently took to heart the manufacturer’s pledge to engage in corporate social responsibility initiatives. The dealership visited Umkhathizwe and Nageng primary schools to make a tangible difference in the lives of school children.

  • 21 February 2025
Top dealerships in BMW Group rewarded

Top dealerships in BMW Group rewarded

BMW Group South Africa hosted its 2024 Retailer of the Year Awards recognising the achievements of its retail network across the BMW, MINI and BMW Motorrad brands.

  • 20 February 2025
Enhancing workshop profitability

Enhancing workshop profitability

Improving gross profit in a motor vehicle workshop involves a combination of effective management practices, operational efficiencies, customer engagement and strategic marketing.

  • 18 February 2025