What SA can learn from Canada’s road safety success
While the US battles soaring road deaths, Canada achieved an 18% decline through comprehensive safety policies. Could South Africa replicate this success?
- Industry News
- 5 August 2025
Walking the extra mile for customers, colleagues and the dealership comes naturally to the workshop team at Barloworld Ford Alberton.
According to Service Manager, Fanie van Wyk, he has a top team that delivers customer satisfaction time and again.
“I find it important to expose everyone working in the workshop to the customers, since it assists them in resolving issues efficiently, swiftly and to the customers’ satisfaction,” he recently told Dealerfloor. “I salute them for their energy, experience, commitment and loyalty.”
Dealer Principal, Xolani Mkhwanazi, confirms this unequivocally: “Just last week the team, of its own accord, worked until 20:00 every night, just to make up the backlog in the workshop,” he said proudly.
“However, the way this team stepped up to the plate during hard lockdown, working tirelessly while everyone else was sitting at home, proved to me what I have in this team in terms of guts,” he said.
While the US battles soaring road deaths, Canada achieved an 18% decline through comprehensive safety policies. Could South Africa replicate this success?
South Africa's premium automotive sector has experienced unprecedented consolidation over the last two years, with multiple luxury brands restructuring their dealership networks in response to declining sales, economic pressures, and shifting consumer preferences.
Almost every dealership has them – listings that sit quietly in the background, gathering cobwebs. Despite looking good on paper, some used vehicles attract minimal buyer attention and quietly chip away potential revenue. But what if those slow movers weren’t dead ends, but missed opportunities waiting for the right tweak?
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If you are not taking care of your customer, your competitor will.
Bob Hooey
Almost every dealership has them – listings that sit quietly in the background, gathering cobwebs. Despite looking good on paper, some used vehicles attract minimal buyer attention and quietly chip away potential revenue. But what if those slow movers weren’t dead ends, but missed opportunities waiting for the right tweak?
A renewed focus on customer care and the well-being of the employees, is high on the agenda of Jaco du Preez, newly appointed General Manager at Waterberg Toyota in Limpopo.
Isuzu Motors South Africa recently held its annual Dealer of the Year awards showcasing the good results of its dealer network throughout Southern Africa this past year.