Walking the extra mile for customers, colleagues and the dealership comes naturally to the workshop team at Barloworld Ford Alberton.
According to Service Manager, Fanie van Wyk, he has a top team that delivers customer satisfaction time and again.
“I find it important to expose everyone working in the workshop to the customers, since it assists them in resolving issues efficiently, swiftly and to the customers’ satisfaction,” he recently told Dealerfloor. “I salute them for their energy, experience, commitment and loyalty.”
Dealer Principal, Xolani Mkhwanazi, confirms this unequivocally: “Just last week the team, of its own accord, worked until 20:00 every night, just to make up the backlog in the workshop,” he said proudly.
“However, the way this team stepped up to the plate during hard lockdown, working tirelessly while everyone else was sitting at home, proved to me what I have in this team in terms of guts,” he said.
A family business dating back to the 1940s in the Karoo town of Victoria West led to the establishment of two Ford dealerships in the town and neighbouring De Aar.
For the second time in the history of Volkswagen’s Grand Prix Awards, the ceremony, which was themed ‘Drive Your Future’, was streamed on a virtual platform owing to COVID-19 safety regulations.
The Alpine VW dealerships in Pinetown and Hillcrest have won five awards in Volkswagen South Africa’s annual Grand Prix Awards involving 86 winners in 17 categories across South Africa.