Workshop team demonstrates commitment to service

Walking the extra mile for customers, colleagues and the dealership comes naturally to the workshop team at Barloworld Ford Alberton.

Ford Alberton workshop team

According to Service Manager, Fanie van Wyk, he has a top team that delivers customer satisfaction time and again.

“I find it important to expose everyone working in the workshop to the customers, since it assists them in resolving issues efficiently, swiftly and to the customers’ satisfaction,” he recently told Dealerfloor. “I salute them for their energy, experience, commitment and loyalty.”

Dealer Principal, Xolani Mkhwanazi, confirms this unequivocally: “Just last week the team, of its own accord, worked until 20:00 every night, just to make up the backlog in the workshop,” he said proudly.

“However, the way this team stepped up to the plate during hard lockdown, working tirelessly while everyone else was sitting at home, proved to me what I have in this team in terms of guts,” he said.

Workshop team Barloworld Ford Alberton.
The workshop team from Barloworld Ford Alberton are at the back (l-r) Barry Bester, Mervyn Bkako, Jason Els, Walter Malesa, Nicolette Ndlovu, Ponatshego Masoma, Sashien Naidoo, Marius de Wet and Fanie van Wyk. Sitting in front are (l-r): Richard Betts and Siya Valisi.

More Dealer News stories

A driving force in the North West

A driving force in the North West

It does not take long to realise that the person on the other side of the telephone is a remarkable woman, someone who knows the motor trade by heart and defiantly not a pushover.

  • 5 March 2021
Human-centric focus at Tom Campher Volvo Cars

Human-centric focus at Tom Campher Volvo Cars

As the most awarded Volvo dealership in South Africa, TCM is the current South African Volvo Car Dealer of The Year as well as Service Dealer of the Year. Their secret? Making sure their focus is on their people.

  • 2 March 2021