Walking the extra mile for customers, colleagues and the dealership comes naturally to the workshop team at Barloworld Ford Alberton.
According to Service Manager, Fanie van Wyk, he has a top team that delivers customer satisfaction time and again.
“I find it important to expose everyone working in the workshop to the customers, since it assists them in resolving issues efficiently, swiftly and to the customers’ satisfaction,” he recently told Dealerfloor. “I salute them for their energy, experience, commitment and loyalty.”
Dealer Principal, Xolani Mkhwanazi, confirms this unequivocally: “Just last week the team, of its own accord, worked until 20:00 every night, just to make up the backlog in the workshop,” he said proudly.
“However, the way this team stepped up to the plate during hard lockdown, working tirelessly while everyone else was sitting at home, proved to me what I have in this team in terms of guts,” he said.
Mitsubishi Motors South Africa (MMSA) kept the wheels rolling this year with the opening of five new dealerships in four provinces.
The latest addition to the Stellantis dealer network is a large, new Super Group multi-franchise facility in Jacaranda Street, Hennopspark, Centurion, for Jeep, Fiat, Fiat Professional, Alfa Romeo, Peugeot and Citroën.
We can overcome all the hurdles placed in front of us if we recognise our biggest asset in business is our people, says Rob Downs the Dealer Principal at CMH Nissan and Mitsubishi Pinetown.