Veteran car salesman says it is not about the sale, but the relationship
When Charles Pratt, one of KwaZulu-Natal’s most influential car salesmen, retired after 50 years in the business — he says he had yet to sell a single car.
Share with friends
Veteran car saleman, Charles Pratt.
Pratt says he never thought of his job as selling cars, but as helping people choose the right wheels.
A top footballer who played semi-pro for the MFC, Pratt worked his way up from salesman at Collins Motors in Pietermaritzburg to later become a manager, first at Forsdicks BMW, then at McCarthy before he established Peugeot in KZN.
Asked what the most important trick of the trade is, he pauses a bit and then says: “Get involved.”
And “get involved” he did. Over his long career, Pratt was known throughout SA’s racing fraternity as Clerk of the Course during the heyday of the Roy Hesketh Race Track, where he spent most of his weekends for 20 years of his life, along the way helping to organise the first international Springbok Series of three-hour races. These races were major events right up to the first fuel crisis in the 1970s.
Dealers from the 1980s will, however, remember Pratt for organising a relay run from Johannesburg to Pietermaritzburg to raise funds for charity.
Fourteen dealers of varying shapes and sizes piled into a VW kombi and each ran about two kilometres at a stretch. They slept in school halls along the route and built a great camaraderie along the way.
“I thought we could show (the world) we also have a heart,” Pratt reckons. Back then, Maritzburg’s car sellers met regularly to discuss common issues they had with service providers, including finance, repairs and licensing. Pratt is philosophical about how sales targets and fierce competition have replaced this golden era of cooperation.
He says the easiest cars to sell during his career were the Peugeot 404s, the Datsun 1400 bakkie and, these days, Subarus. What he likes most of the Scoobies is the safety features the all-wheel drive systems offer his clients on the Midland’s sweeping dirt roads and the fierce brand-loyalty that results.
Once in his career, he lived the car seller’s dream, when people thronged to the dealer to buy cars — when a 10% Value Added Tax (VAT) replaced General Sales Tax in South Africa in 1991.
“People literally queued to order cars before VAT started,” he recalls. But he is not nostalgic about those days, saying right now is the only moment that matters.
“I have four children and nine grandchildren, and all my family are still in town. It is something I am really, really chuffed about and I look forward to enjoying them,” Pratt reckons.
Today marks Earth Day 2025, a global movement dedicated to educating and empowering businesses and individuals to make more sustainable choices, particularly in renewable energy.
The Omoda C5 is better than ever, thanks to a bold new update called the C5 X Series, says the Chinese vehicle manufacturer. This update brings improvements across the board, from a more refined driving experience to greater practicality.
In 2025, Chery will introduce 19 hybrid models across the HEV (hybrid electric vehicle), PHEV (plug-in hybrid electric vehicle) and REEV (range-extender electric vehicle) categories.
In the face of a shifting premium automotive market, Audi South Africa is also currently re-aligning its retail operations according to the new reality where the premium vehicle sector has contracted to nearly a third of its size compared to a decade ago, with 2024 marking the lowest level yet.
The commercial vehicle industry has seen a complete shift in the market over the past year. Despite challenging market conditions, Daimler Truck Southern Africa (DTSA), along with its dealers and general distributors, successfully navigated the landscape to deliver great results, it says.