Employees at dealerships all over South Africa are spending most of their time at the dealership, away from home.
As a Dealer Principal, it is imperative to provide a working environment where employees are happy, enjoy coming to work and feel valued.
This is no pie-in-the-sky goal for one of the top performing DPs in the country, Cheryl Claassens from Hatfield VW Bryanston, who recently received the Golden Partner award from ABSA Vehicle and Asset Finance for the third year.
“In a still male-dominant industry, we as women have to work so much harder and think even smarter to move forward and be successful,” she told Dealerfloor. “However, it is not about gender, but about passion for the work, having the necessary confidence and bringing a different viewpoint to the team.” She adds that surrounding herself with a great team, who shares the same vision where setting goals is key to the success of the business.
Being in the industry for the last 32 years, of which she spent 17 years as DP at Hatfield VW Bryanston, being a coach and mentor to many employees come naturally to her. “I truly enjoy this side of my career, spotting talent, giving advice and tips, while growing that person into the best version of him- or herself, gives me immense satisfaction,” she said.
Asked about advice to young women dipping their toes into a career in the motor industry, she said that having direction, confidence, passion and goals are key, non-negotiable attributes. According to her, confidence is not being arrogant, but an inner knowledge of knowing that you are capable of embracing any challenges that you may face.
It is imperative to provide a working environment where employees are happy, enjoy coming to work and feel valued
“Being the proud recipient of the Diamond Pin from Volkswagen’s Head Office in Berlin, has confirmed my philosophy of recognition and reward towards employees,” she said. “It is an integral part of motivation and was emphasised by the COVID-19 pandemic in giving support to our employees, while still providing the best possible service and satisfaction to our customers.”
She firmly believes one should take something good from anything bad that happens, and to her, the bright side of lockdown has been taking stock of the business, needless costs and avoidable experiences. “I just love a challenge and, since we find fewer cars on the road from many people now working from home, I had to look into different ways of still being profitable without necessarily selling or servicing more vehicles and parts,” she explained, “and that is why you will find great coffee, but not our famous cappuccinos, for now.”
It does not take long to realise that the person on the other side of the telephone is a remarkable woman, someone who knows the motor trade by heart and defiantly not a pushover.
There is no substitute for hard work with passion, doing the things you love.
As the most awarded Volvo dealership in South Africa, TCM is the current South African Volvo Car Dealer of The Year as well as Service Dealer of the Year. Their secret? Making sure their focus is on their people.