Two new Volvo dealerships now open for business
Volvo Car South Africa (VCSA) has opened two new facilities after the restructuring process of its dealer network.
- Dealer News
- 21 October 2025
When it comes to customer satisfaction and customer experience you will find the best of the best at KIA Randburg, who received two Gold awards at the recent KIA Dealer Awards digital ceremony.
According to KIA Randburg Dealer Principal, Renaldo Singh, the Gold Awards in Category A were for Customer Service (CSI) Dealer of the Year as well as for a newly established category namely the Service Operations Dealer of the Year.
“In receiving these awards, we recognise the valuable and continuous input from every employee at the dealership. The valiant efforts of our Workshop Manager, Gerrit van Niekerk, cannot be underestimated when ensuring our customers are happy customers - every single time.”
Gerrit is quick to respond in saying that it can never be just one person, as it is about regular and relevant communication and total transparency from the side of the dealership.
“I prefer to call the customers and keep them up to date with the workflow. When necessary, I will send them photographs of problem areas, or get into my car and drive to them,” explains Gerrit.
“And that is exactly why KIA Randburg received the top honours when it comes to customer satisfaction,” says Singh while singing the praises of his team. “Gerrit has a very special relationship with our customers, proving aftersales care is as important as the actual sale itself.”
According to Suraiya Naidoo, Aftersales Director KIA Motors South Africa, the Service Operations Dealer of the Year encapsulates the difficulty in delivering superior customer service consistently. “We considered the dealership’s investment in training, the investment in their facilities, their variable margin performance, warranty management and the relationship between their customers and the importer,” Suraiya explains in a statement.
However, it is only in recent time that KIA Randburg became a customer’s paradise. An important turnaround for the team was the move to the new premises in 2018 and subsequent showroom upgrade providing a different look and feel to most dealerships in the country.
“As the KIA flagship dealer, we focus on smooth, clean lines when it comes to the furniture and the positioning of the cars,” Suraiya said. “It was like starting with a clean slate, providing a fresh and positive vibe for both customers and employees alike.”
And it shows. Happy customers and happy employees make for a success story in anyone’s book.
Volvo Car South Africa (VCSA) has opened two new facilities after the restructuring process of its dealer network.
Toyota has reignited the spirit of adventure with the global reveal of the new Land Cruiser FJ, unveiled ahead of its public debut at the Japan Mobility Show 2025.
Just over a year since it became the official “Home of Polo”, the Volkswagen Group Africa (VWGA) plant in Kariega has built 500 000 units of the latest iteration of this popular vehicle.
Advertisement
Advertisement
You can't buy happiness but you can buy cars and that's kind of the same thing.
Unknown
Volvo Car South Africa (VCSA) has opened two new facilities after the restructuring process of its dealer network.
Stellantis is in the process of appointing dealerships within the group, which will also have the Leapmotor brand from China as part of the existing brands already in its network across South Africa
UD Trucks Southern Africa, in partnership with the Fuzion Motor Group, opened two new fully equipped dealerships in the Western Cape: one in Vredenburg on the West Coast and another in Swellendam.