When it comes to customer satisfaction and customer experience you will find the best of the best at KIA Randburg, who received two Gold awards at the recent KIA Dealer Awards digital ceremony.
According to KIA Randburg Dealer Principal, Renaldo Singh, the Gold Awards in Category A were for Customer Service (CSI) Dealer of the Year as well as for a newly established category namely the Service Operations Dealer of the Year.
“In receiving these awards, we recognise the valuable and continuous input from every employee at the dealership. The valiant efforts of our Workshop Manager, Gerrit van Niekerk, cannot be underestimated when ensuring our customers are happy customers - every single time.”
Gerrit is quick to respond in saying that it can never be just one person, as it is about regular and relevant communication and total transparency from the side of the dealership.
“I prefer to call the customers and keep them up to date with the workflow. When necessary, I will send them photographs of problem areas, or get into my car and drive to them,” explains Gerrit.
“And that is exactly why KIA Randburg received the top honours when it comes to customer satisfaction,” says Singh while singing the praises of his team. “Gerrit has a very special relationship with our customers, proving aftersales care is as important as the actual sale itself.”
According to Suraiya Naidoo, Aftersales Director KIA Motors South Africa, the Service Operations Dealer of the Year encapsulates the difficulty in delivering superior customer service consistently. “We considered the dealership’s investment in training, the investment in their facilities, their variable margin performance, warranty management and the relationship between their customers and the importer,” Suraiya explains in a statement.
However, it is only in recent time that KIA Randburg became a customer’s paradise. An important turnaround for the team was the move to the new premises in 2018 and subsequent showroom upgrade providing a different look and feel to most dealerships in the country.
“As the KIA flagship dealer, we focus on smooth, clean lines when it comes to the furniture and the positioning of the cars,” Suraiya said. “It was like starting with a clean slate, providing a fresh and positive vibe for both customers and employees alike.”
And it shows. Happy customers and happy employees make for a success story in anyone’s book.
If you think Golf in South Africa, you think GTI or even the quicker Golf R. Volkswagen, however, has just introduced a new entry-level Golf consisting of four models slotting in below its twin performance siblings.
DFSK’s current vehicle line-up in the country will expand with the addition of new petrol versions of the DFSK K01S Bakkie and the DFSK C35 Panel Van while on the electric vehicle side, the DFSK EC35 and EC31 are already familiar ‘faces’ locally.
Kia South Africa this weekend rewarded its top-performing dealerships across the country with prizes for outstanding achievements in sales, after-sales and service operations.
Advertisement
Advertisement
A light on my car’s dashboard came on, and instead of fixing the problem, I waited for the bulb to burn out. Crisis solved.
Jarod Kintz
Kia South Africa this weekend rewarded its top-performing dealerships across the country with prizes for outstanding achievements in sales, after-sales and service operations.
Happy New Year to everyone. I think 2025 is going to be an interesting year for the world given what is transpiring at the moment.
SA's automotive market is shifting. Hybrid sales nearly doubled in 2024, EV views surged 77%, and sedan sales continued to slide, dropping 13.57%. Here’s how these trends can drive dealership strategies forward.
