
Asian brands, EVs dominate 2025 Best Buy Awards
The 2025 Best By Awards, announced by Kelley Blue Book, reflect the rapidly shifting landscape of the automotive market not only in the USA, but also elsewhere.
- Industry News
- 17 April 2025
Dealer principals who achieved top marks for aftersales in Kia’s recent annual awards all point to the training provided by Kia as the basis for their success. Dealerfloor asked Kia what its aftersales training entails.
Marnus van Wyk, Specialist Technical Trainer at Kia’s Training Facility in Edenvale, Johannesburg, explained that Kia aims to have all technicians at a certified level within 30 days of employment. There are currently 100 certified technicians working at Kia dealerships.
Technicians must pass three levels of training to become master technicians. These are TRP 1 (Certified), TRP 2 (Expert) and TRP 3 (Master).
Van Wyk said each level consists of multiple online and instructor-led sessions. TRP 1 focuses on basic understanding of vehicle systems and drivetrains. TRP 2 covers in depth diagnosis of the engine, chassis and electrical systems, and TRP 3 covers communication between multiple vehicle systems including the engine, gearbox and body electrical. TRP 3 also includes a final one-on-one assessment of the technician’s skill and problem-solving abilities.
Asked which level students find the hardest, Van Wyk said TRP 2 is quite challenging, as it requires technicians to study a lot of information, but TRP 3 seems to be the hardest with the added stress of a one-on-one assessment.
Master level technicians are short listed to compete in Kia’s annual Top Tech competition, with the winner crowned as Kia’s Technician of the Year. The winner of this competition is also invited to take part in our regional competition in Dubai and ultimately the final in Korea.
Van Wyk said the centre looks forward to sending Baseer Ryland, Kia’s technician of 2019, to represent Kia South Africa in Korea “when the world returns to normal”.
Ryland matriculated from George Technical Training High School in 2008 and has since been focusing on improving his skills as a technician, starting at the Imperial Technical Training Academy while apprenticed with Hyundai. He has been a Master Technician with Kia Motors SA since 2018.
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In the face of a shifting premium automotive market, Audi South Africa is also currently re-aligning its retail operations according to the new reality where the premium vehicle sector has contracted to nearly a third of its size compared to a decade ago, with 2024 marking the lowest level yet.
The Halfway Group has opened the doors to a brand-new Lexus dealership, located in Lynnwood, Pretoria, with Chris Jones as the Dealer Principal.
Stellantis has announced the expansion of its multi-franchise dealer network with the addition of the Fiat and Jeep brands to the existing CMH East Rand dealership in Boksburg, Gauteng.