Junior Service Advisor
Seeking a Junior Service Advisor with 1 year of customer service experience to join our Service Department in Stellenbosch. Must be fully bilingual in English and Afrikaans with basic computer skills. Ideal for individuals passionate about customer service and the automotive industry.
Role Objective
The Junior Service Advisor facilitates motorcycle maintenance and repairs by:
- Greeting clients and scheduling appointments
- Writing up accurate repair orders
- Explaining repairs and technical details to customers
- Assisting technicians with workflow
- Promoting services and ensuring high customer satisfaction
Key Responsibilities
- Customer Service: Welcome customers, address inquiries, and resolve issues promptly
- Administrative Tasks: Create and maintain accurate repair orders, service records, and cost estimates
- Communication: Act as the liaison between customers and technicians
- Service Coordination: Schedule appointments and manage vehicle flow efficiently
- Sales & Promotion: Promote service products, accessories, and maintenance programs
- Quality Control: Verify completed work orders and perform follow-up checks
Essential Requirements
- Experience: Minimum 1 year in customer service
- Computer Skills: Basic proficiency in Excel, Word, and email
- Skills: Strong interpersonal, communication, and organizational skills
- Knowledge: Basic understanding of automotive mechanics
- Education: Grade 12 certificate; further education in business or marketing is a plus
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