JHB882 - Tyre Sales & Service Consultant (Service Centre) - Gauteng, Eastern Suburbs
Our client a Tyre and Auto and Service Centre is looking for an experienced and driven Tyre Sales and Service Consultant to join the team. Services offered by the company include tyre, balancing, wheel alignment, rim repair or replacement, exhausts, brakes, shocks, suspension, and major and minor vehicle services.
The successful applicant will be able to provide professional tyre sales and customer service by assisting customers in selecting the most suitable products and services for their vehicle needs. The successful candidate will build strong customer relationships, prepare quotations, process sales, and coordinate workshop services while ensuring a high standard of customer satisfaction. This role requires a proactive, hands-on individual who enjoys working in a fast-paced team environment and is committed to delivering exceptional service and contributing to the overall success of the business.
Remuneration: R13000 to R18000 basic before deductions, depending on experience + incentives + pension / provident fund
Responsibilities:
- Recommend and select products for customers based on their individual needs
- Describe products and explain their benefits and uses to potential customers
- Communicate with customers in person, by phone and by email to understand their needs
- Maintain a working knowledge of the company's various products and services
- To oversee and supervise the workshop staff to complete tasks assigned to them
- To order the correct parts as per service schedules, Vin numbers or Engine Numbers on vehicle license discs
- To order the correct tyres (Sizes, brands, etc as per customer requirements and quotations)
- Advise on correct fitment of tyres, rims and component replacements
- To quote customers on repairs needed
- To follow up on quotes given to customers that haven't come in for repairs
- Advise on wheel alignment and suspension problems
- To be prompt and maintain an excellent attendance record
- To build good customer relationships in order to secure repeat business
Requirements:
- Grade 12 (Matric)
- Minimum 3- 5 years of SALES EXPERIENCE, SERVICE ADVISOR, TECHNICAL ABILITY in the Motor industry specifically related to the work below
- Tyres, Balancing, Wheel alignment, rim repair and or rim replacement (Essential)
- Exhausts, brakes, shocks, suspension repair, CV joints and Bull Bars, Towbars and Air conditioning (Essential)
- Car Service both Major and minor (Essential)
- Computer literate in software such as Microsoft Word / Excel / Outlook (Training will be provided
- for the operating software used for processing sales) / B2B supplier portals / SMART-IT
Skills & Competencies:
- Display strong negotiating and selling skills (able to upsell rather than just take an order)
- Excellent people skills and intuitive to customer needs
- Know the difference between taking an order and selling a customer a service or product
- Able to remain calm when dealing with customer complaints and issues
- Vital to be able to work under pressure and be very target driven
- To be able to develop and maintain long term relationships with customers
Convert customer needs into repairs to customer vehicles in the following areas:
- Under wheel arch repairs including suspension components and engine mountings
- Repair of engine deficiencies such as oil leaks, coil pack replacements, oil seat replacements, clutch replacements and prop shaft and side shaft repairs including cv joints
- Servicing of customer vehicles at manufacturing determined intervals – both major and minor (Essential)
- Tyres, Balancing, Wheel alignment, rim repair and or rim replacement (Essential)
- Exhausts, brakes, shocks, suspension repair, CV Joints and Bull Bars, Towbars and Air conditioning (Essential)
Apply for this job
