JHB874 - Passenger Vehicle Fleet Aftersales Administrator (Corporate Fleet, Government, Rental) - OEM Level
Our client is looking for an experienced and qualified Fleet AfterSales Administrator (Corporate Fleet, Government, & Rental) to join the team. The Fleet Aftersales Administrator is primarily responsible for supporting the Fleet Service department with administrative and operational requirements.
This includes, but is not limited to, assisting with internal processes, tracking vehicle downtime, parts backorders, and ensuring effective communication between dealers, customers, and internal departments. The role is aimed at improving turnaround times, reporting accuracy, and overall service delivery within the Fleet Aftersales function.
Responsibilities:
- Track and monitor vehicle downtime (VOR), repair progress, and parts availability
- Ensure timeous and accurate communication with customers, dealers, and internal stakeholders
- Assist in coordinating activities between Parts & Accessories, Technical, Warranty, and dealer network
- Support the reduction of vehicle off-road time through proactive monitoring and escalation
- Prepare and collate weekly and monthly fleet performance reports
- Maintain proper record keeping and documentation of all cases
- Provide general administrative support and handle internal and external queries
- Ensure adherence to internal processes, policies, and SLA requirements
Requirements:
- Matric
- Qualified trade test technician
- Relevant tertiary qualification would be an advantage
- At least 3 years’ experience in a fleet aftersales administrative role within the automotive environment, dealership or OEM
- Proficient in Microsoft Office (Word, PowerPoint, Outlook)
- Excel – minimum intermediate to advanced level
- High level of computer literacy essential
- Good time management and prioritization skills
- Ability to work in cross-functional teams
- Understanding of fleet operations and aftersales environment (advantageous)
- Motor Industry experience Essential!
Special Requirements:
- Work outside of working hours when required
- Travel when required
- Valid Driver’s License
(Only suitable candidates will be shortlisted and contacted within 14 days)
Visit our website on www.selectmotor.co.za
Follow us on Facebook and LinkedIn
Apply for this job
