JHB873 - Passenger Vehicle Booking Clerk
Our client is looking for an experienced Booking Clerk to join the team. To manage customer service bookings efficiently, coordinate workshop appointments, and provide professional customer support that aligns with dealership standards.
By effectively managing the booking process and providing exceptional customer service, the Bookings Clerk contributes to the overall success and reputation of the dealership and the Brand.
Responsibilities:
- Schedule service, maintenance, repair, and diagnostic appointments for customers
- Answer incoming calls, emails, and online booking requests
- Confirm appointments and send reminders to customers
- Gather and accurately capture customer and vehicle information
- Coordinate booking schedules with service advisors and workshop manager
- Manage workshop capacity to optimize technician productivity
- Follow up on missed appointments and reschedule where necessary
- Inform customers about service campaigns, recalls, and maintenance requirements
- Maintain accurate records on dealership management systems
- Ensure compliance with brand and dealership customer service standards
- Assist with customer queries regarding service processes, estimated timelines, and dealership procedures
- Support Service Advisors with administrative duties when required
- Accurate filing of Job cards
- Processing of cash receipts
- Monitoring cash outstanding
Requirements:
- Grade 12 (Matric)
- 2-5 Years' experience in booking, reception, call centre, or administrative roles in the motor industry would be advantageous
- Previous working experience in an automotive dealership or customer service environment essential
- Computer literacy, including Microsoft Office products
- Familiarity with dealership management systems (such as Autoline or similar) would be highly beneficial
- Own transport would be a plus
- Motor industry experience essential!
(Only suitable candidates will be shortlisted and contacted within 14 days)
Visit our website on www.selectmotor.co.za
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