JHB 966 - Customer Liaison Officer (Automotive Truck & Car Body Repair Workshop)
A well-established automotive, truck, and passenger vehicle body repair workshop is seeking a professional and customer-focused Customer Liaison Officer to join their team.
This role is ideal for someone with a strong understanding of vehicles and the repair process, who can confidently communicate with customers while ensuring an exceptional customer experience from vehicle check-in through to delivery.
This role is ideal for someone with a strong understanding of vehicles and the repair process, who can confidently communicate with customers while ensuring an exceptional customer experience from vehicle check-in through to delivery.
- Act as the primary point of contact between customers and the workshop
- Welcome and assist customers in a professional and friendly manner
- Keep customers informed regarding repair progress, delays, parts availability, and estimated completion dates
- Liaise closely with workshop management, technicians, panel beaters, and parts departments
- Explain repair processes and technical information to customers in an easy-to-understand manner
- Manage customer queries, concerns, and complaints promptly and professionally
- Ensure all customer records, job cards, and communication notes are accurately maintained
- Conduct vehicle handovers upon completion of repairs
- Follow up with customers after repairs to ensure satisfaction
- Assist with insurance-related communication where required
- Maintain high levels of customer service and contribute to customer retention
Minimum Requirements:
- Minimum 3-5 years' experience in a customer service, service advisor, or customer liaison role within the automotive industry
- Sound knowledge of passenger vehicles, and trucks
- Understanding of body repair, panel beating, spray painting, and vehicle repair processes
- Excellent verbal and written communication skills
- Highly customer-centric with a passion for service excellence
- Strong administrative and organisational abilities
- Computer literate with experience using workshop management systems
- Ability to work effectively under pressure in a fast-paced environment
- Professional appearance and manner
- Motor Industry experience Essential!
(Only suitable candidates will be shortlisted and contacted within 14 days)
Visit our website on www.selectmotor.co.za
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