JHB 910 - Premium Vehicle Dealership Aftersales Manager
A leading premium vehicle dealership is seeking an experienced and highly capable Aftersales Manager to take full responsibility for a large, high-volume Service Department. This position requires a strong leader with proven success in managing all aftersales operations, including Service, Workshop, Parts, Cost Control, Customer Satisfaction, and Staff Performance within a premium automotive environment.
The successful candidate must have a stable and successful career history within premium vehicle dealerships and possess the leadership ability to manage a team of approximately 45-50 employees while ensuring operational excellence and profitability.
This is an excellent opportunity for a proven premium dealership Aftersales professional seeking to lead a large-scale operation and make a significant impact on business performance.
Remuneration: Above Market Related Salary + Lucrative Performance Incentive + Company Vehicle + Fuel Allowance + Medical Aid + Provident Fund
Key Responsibilities:
- Manage the complete Aftersales operation, including:
- Service Department
- Workshop Operations
- Parts Department
- Warranty Administration
- Customer Relations
- Drive departmental profitability and achieve all budgeted financial targets
- Monitor and manage workshop productivity, efficiency, and labour sales
- Oversee workshop costing processes and ensure maximum profitability
- Implement, maintain, and enforce operational processes and procedures
- Ensure compliance with manufacturer standards and dealership policies
- Develop and monitor key performance indicators (KPIs) across all departments
- Manage parts inventory, stock control, and parts sales performance
- Lead, motivate, develop, and performance-manage a workforce of 45-50 employees
- Build a high-performance culture focused on accountability, quality, and customer satisfaction
- Ensure exceptional customer service and maintain premium brand standards
- Conduct regular departmental reviews, reporting, and business planning
- Identify opportunities for operational improvement and efficiency gains
- Maintain strong relationships with manufacturer representatives and key stakeholders
Minimum Requirements:
- Proven experience as an Aftersales Manager within a premium automotive dealership environment
- Demonstrated success managing a large, busy, high-volume workshop
- Extensive experience overseeing both Service and Parts Departments
- Strong understanding of workshop costing, labour sales, productivity, and profitability management
- Experience implementing and enforcing operational processes and procedures
- Proven track record of achieving financial and operational targets
- Experience managing teams of 45-50 staff members or larger
- Excellent knowledge of dealership systems, reporting, and manufacturer standards
- Stable employment history with reputable automotive dealerships
- Valid driver's licence
- Motor Industry experience Essential!
(Only suitable candidates will be shortlisted and contacted within 14 days)
Visit our website on www.selectmotor.co.za
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