Hyundai Automotive South Africa has been recognised and awarded the 2025 Best Distributor of the Year Award at the Hyundai Motor Company Global Service Seminar held in Delhi, India.
Key factors and criteria of the award included quality improvement, warranty and service processes as well as dealer support. In addition, the company was commended for its Net Promotor Score improvement (NPS): a customer experience metric used to measure customer loyalty by gauging how likely a customer is to recommend a company, product or service.
“This accolade is borne out of better co-ordination, functioning like a well-oiled engine, commitment to excellence and exceptional performance all-round. Every gear in our system plays a crucial role in driving our success,” stated Michael Rohde, Hyundai Automotive South Africa After-sales Director.
“This accolade reflects the tireless efforts of our entire after-sales Team and the collaborative relationships we have with our dealer network. Whether it is ensuring quicker turnaround times, enhancing parts availability or strengthening our technical expertise, the focus remains on creating a harmonious synergy that benefits both our team and our customers,” Michael highlighted.
Commenting on this recognition, Stanley Anderson, Sales and Operations Director at Hyundai Automotive South Africa underscored the importance of continuous customer satisfaction, considering the highly competitive South African automobile market.
“The relationship with our customers does not end with the completion of the sale. Our commitment and giving the best service to all our customers, is non-negotiable. As we celebrate this milestone, we reaffirm Hyundai Automotive South Africa’s promise to continue our promise to support our customers and to deliver unparalleled service to our network,” Stanley concluded.
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You can't buy happiness but you can buy cars and that's kind of the same thing.
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Pinewood.AI has added two new embedded modules to its Business Intelligence Solution, giving dealers and OEMs greater insight into financial performance and the customer journey, it says.
Margins are shrinking, customers are under financial strain, and competition is intensifying across South Africa’s motor retail sector. Against this backdrop, dealerships are being forced to rethink how they remain profitable while still building customer trust and long term sustainability.
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