Hino, which has been the dominant brand in Datatrack Management’s long-running comparative customer-care survey conducted among local truck operators for the past several years, has kicked off 2025 with another strong showing.
It not only retained top position in the combined category of sales, service and parts in the first quarter of the year but was also top in both the individual sales and service segments.
“What was particularly satisfying is that all three winning scores were over 99%, with a combined average of 99.01, and scores of 99.85 for sales and 99.78 for service,” comments Itumeleng Segage, General Manager of Hino SA.
“Competition from all the European and other Japanese brands is very strong, and the Hino team is very proud of being able to keep them at bay and to continue leading the way.
“Our ongoing strong performance in these quarterly surveys is largely owing to the commitment and dedication of our countrywide network of 67 dealers and head office staff, as well as the guiding customer-care strategies developed over the years by Hino Motors in Japan,” Itumeleng explains.
Datatrack Management has conducted this survey since 1986 and currently it interviews about 30 000 truck operators every three months.
As South Africans keep their vehicles for longer, aftersales service and dealership experience are becoming critical drivers of long-term brand loyalty, according to Hyundai Automotive South Africa.
Wayve, Uber and Nissan announced the signing of a memorandum of understanding to collaborate on the development of robotaxis and commence activities to realize the deployment of robotaxi services.
A Hino 300 714, bought new in 2018 from Pupkewitz Hino in Windhoek, continues to provide reliable service after recording more than a million kilometres traversing a variety of roads in remote, rural areas and urban centres in Namibia.
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Wayve, Uber and Nissan announced the signing of a memorandum of understanding to collaborate on the development of robotaxis and commence activities to realize the deployment of robotaxi services.
A Hino 300 714, bought new in 2018 from Pupkewitz Hino in Windhoek, continues to provide reliable service after recording more than a million kilometres traversing a variety of roads in remote, rural areas and urban centres in Namibia.
Toyota South Africa Motors (TSAM) returns as sponsor of the Absa Cape Epic for the fourth consecutive year, standing alongside Absa, which celebrates 20 years as title sponsor of the world’s toughest mountain bike stage race.
