Stellantis has committed to a series of guarantees for customers who own its vehicles within their warranty period.
The company’s Customer Care Promise puts the customer at the very centre of the ownership experience, delivering service commitments aimed at benchmarking the greatest customer satisfaction in the industry.
“Whilst customers are at the heart of Stellantis, their satisfaction with their vehicles should be at the heart of their experience with us and our brands,” says Stellantis Managing Director, Mike Whitfield. “As such, we’re committing ourselves to making that experience the very best in the industry.”
With a keen goal of supplying a product for every life stage, Stellantis says it can supply a suitable mobility solution for most demands from its stable of seven brands - Alfa Romeo, Fiat, Abarth, Jeep®, Peugeot, Citroën and Opel.
Now Stellantis is more determined than ever to make that ownership experience the best in the industry, and it has made four major promises to achieve that.
The first is that every passenger vehicle from Stellantis comes with a five-year/100 000 km warranty.
Keeping customers mobile is the essence of Stellantis’s second and third promise. Significant investment in the dealer network, the consolidation of parts distribution into a single centre, and a steadfast commitment to customer service allow these promises to be a reality.
Stellantis guarantees mobility for a customer whose vehicle is forced to remain at a Stellantis dealer workshop if the Original Equipment (OE) parts or diagnostics are not available within 48 hours. Customers will be offered a courtesy vehicle in the unlikely event that these parts and services are unavailable within this time.
If collision damage or major repairs are being undertaken by an approved supplier, Stellantis also guarantees customers mobility should the repairer be waiting for OE parts or technical assistance beyond 30 days. Any repaired vehicle will also receive a Quality Check Certificate to ensure that manufacturer standards are met.
The final promise from Stellantis is to dispatch a security detail on request for any roadside assistance situation to keep our customers safe.
As part of its ongoing partnership with SOS Children’s Villages, Stellantis says it is combatting youth unemployment in South Africa by equipping participants with practical, employable skills.
There’s a lot of anticipation around the all-new Mazda CX-5 following its global reveal.
Following the 21st edition of the world’s pinnacle mountain bike race, Toyota South Africa Motors (TSAM) has proudly announced the renewal of the Absa Cape Epic sponsorship for another three years. The sponsorship renewal solidifies TSAM’s commitment to the endurance, passion and prestige that define the Absa Cape Epic.
Advertisement
Advertisement
Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?
George Carlin
As part of its ongoing partnership with SOS Children’s Villages, Stellantis says it is combatting youth unemployment in South Africa by equipping participants with practical, employable skills.
Following the 21st edition of the world’s pinnacle mountain bike race, Toyota South Africa Motors (TSAM) has proudly announced the renewal of the Absa Cape Epic sponsorship for another three years. The sponsorship renewal solidifies TSAM’s commitment to the endurance, passion and prestige that define the Absa Cape Epic.
Forty gleaming classic and collectible cars went under the hammer this past Saturday at the Creative Rides auction with a 1989 Porsche 911 Speedster (photo) going for R3.3-million.
