Stellantis has committed to a series of guarantees for customers who own its vehicles within their warranty period.
The company’s Customer Care Promise puts the customer at the very centre of the ownership experience, delivering service commitments aimed at benchmarking the greatest customer satisfaction in the industry.
“Whilst customers are at the heart of Stellantis, their satisfaction with their vehicles should be at the heart of their experience with us and our brands,” says Stellantis Managing Director, Mike Whitfield. “As such, we’re committing ourselves to making that experience the very best in the industry.”
With a keen goal of supplying a product for every life stage, Stellantis says it can supply a suitable mobility solution for most demands from its stable of seven brands - Alfa Romeo, Fiat, Abarth, Jeep®, Peugeot, Citroën and Opel.
Now Stellantis is more determined than ever to make that ownership experience the best in the industry, and it has made four major promises to achieve that.
The first is that every passenger vehicle from Stellantis comes with a five-year/100 000 km warranty.
Keeping customers mobile is the essence of Stellantis’s second and third promise. Significant investment in the dealer network, the consolidation of parts distribution into a single centre, and a steadfast commitment to customer service allow these promises to be a reality.
Stellantis guarantees mobility for a customer whose vehicle is forced to remain at a Stellantis dealer workshop if the Original Equipment (OE) parts or diagnostics are not available within 48 hours. Customers will be offered a courtesy vehicle in the unlikely event that these parts and services are unavailable within this time.
If collision damage or major repairs are being undertaken by an approved supplier, Stellantis also guarantees customers mobility should the repairer be waiting for OE parts or technical assistance beyond 30 days. Any repaired vehicle will also receive a Quality Check Certificate to ensure that manufacturer standards are met.
The final promise from Stellantis is to dispatch a security detail on request for any roadside assistance situation to keep our customers safe.
Chery South Africa says it is accelerating its growth in the local car-rental industry, with its national passenger vehicle market share reaching 6.2% in the past month. As interest in Chery’s range of vehicles continues to grow for consumers and fleet operators, the brand is seeing increasing interest from rental car companies nationwide.
Ulterio Motiv will exhibit a total of three vehicles at this year’s Hankook Land Cruiser Festival. Held annually, the Land Cruiser Festival caters not only to Toyota Land Cruiser enthusiasts, but also to various companies that supply products, upgrades and equipment for these vehicles.
Following the launch of the family-orientated Ford Territory last year, Ford SA is set to raise the bar for its compact sport utility vehicle (SUV) with a decent value-for-money proposition with the imminent release of the Territory Dark Edition.
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Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?
George Carlin
Chery South Africa says it is accelerating its growth in the local car-rental industry, with its national passenger vehicle market share reaching 6.2% in the past month. As interest in Chery’s range of vehicles continues to grow for consumers and fleet operators, the brand is seeing increasing interest from rental car companies nationwide.
Ulterio Motiv will exhibit a total of three vehicles at this year’s Hankook Land Cruiser Festival. Held annually, the Land Cruiser Festival caters not only to Toyota Land Cruiser enthusiasts, but also to various companies that supply products, upgrades and equipment for these vehicles.
It is more good news about car sales for May with new-vehicle figures of 45 308 units, which reflected an increase of 8 169 units, or a substantial gain of 22.0%, from the 37 139 vehicles sold in May 2024, buoyed by relatively stable economic fundamentals earlier in the year.
