How can automotive retailers set themselves apart from their peers in a highly competitive market? The answer is simple: by delivering exceptional customer experiences.
By Harm Stavast, Regional Sales Director, Keyloop
Today’s consumers demand to be in control of their own customer journey and, faced with so many choices when it comes to the car buying and ownership journey, are willing to pay more for a good experience. On the other hand, they are more likely than ever to look elsewhere if unsatisfied.
That’s why automotive retailers must lean into the power of technology to help transform their customer relationships and the effectiveness of their businesses. This will enable retailers to provide the same levels of exceptional service through every channel – no matter when, where or how the customer chooses to engage with them.
Automotive retailers need to reimagine their relationship with technology platforms. For Keyloop, this is represented through five key pillars:
In turn, Experience-First is both a blueprint and a technology platform created by Keyloop to help retailers deliver an exceptional customer experience – helping them to build trust and improve margins. To look under the hood of Experience-First, Keyloop has published a white paper written by our leadership team, titled Revolutionising automotive retail through technology,
If you would like to speak to us more about Experience-First, contact us via https://keyloop.com/en-za/contact.
South African motorists are heading for another fuel price adjustment in early May, with increases likely to be driven mainly by global oil prices and a weaker rand, rather than additional tax changes.
Mahindra South Africa has announced a change to its key leadership position with Rajesh Gupta, current CEO of Mahindra South Africa, appointed as Regional Head for South Africa, Australia, New Zealand and South Asia for the parent company Mahindra and Mahindra.
JAC Motors South Africa has introduced the T8 2.0L CTi Comfort 4x2 double cab and at R349 900 (VAT included), making it the lowest-priced double cab currently available in the country.
Advertisement
Advertisement
You can't buy happiness but you can buy cars and that's kind of the same thing.
Unknown
South African motorists are heading for another fuel price adjustment in early May, with increases likely to be driven mainly by global oil prices and a weaker rand, rather than additional tax changes.
Mahindra South Africa has announced a change to its key leadership position with Rajesh Gupta, current CEO of Mahindra South Africa, appointed as Regional Head for South Africa, Australia, New Zealand and South Asia for the parent company Mahindra and Mahindra.
CMS Systems is celebrating 25 years in business, marking a significant milestone for a company that has become a central player in automotive retail technology.
