The Jetour brand is heavily focused on more than merely selling vehicles, placing emphasis on all aspects of the mobility needs of customers, with a strong emphasis on parts and parts availability, the company says.
A priority for Jetour has been the meticulous planning conducted before its September launch, which included the establishment of a state-of-the-art parts warehouse in Midrand, Johannesburg, to enhance after-sales service.
This parts distribution centre is an advanced 5000sqm facility with over 4 000 unique product codes across more than 7 000 locations. Designed to serve over 40 dealers nationwide, the warehouse ensures swift and reliable availability of components, reaffirming Jetour’s commitment to customer satisfaction.
“We want to keep our dealers and our customers top of mind in everything we do, ensuring that they are as happy with our service from the day they purchase their Jetour until they trade it in for the next Jetour offering or when they come into a dealership at the end of their 10-year, one-million-kilometre warranty,” says Vice President of Jetour South Africa, Nic Campbell.
“Customer satisfaction is at the forefront of Jetour’s strategy in South Africa, and it is what we believe will set us apart from our competitors. Before the very first model was sold in South Africa, we already had the capacity to supply parts as and when they were needed.”
Having partnered with leading industry experts in both warehouse logistics and outbound delivery, Jetour’s warehouse delivers exceptional service with a 100% pick rate for service parts, supported by advanced inventory management technology for real-time tracking and accuracy.
Its optimised layout ensures efficient operations through strategic part placement and smart picking strategies, prioritising high-demand and urgent parts for rapid dispatch. Emphasising sustainability, the facility incorporates eco-friendly practices, including solar power, alongside robust backup systems for uninterrupted operations.
Seamlessly integrated into an established logistics network, Jetour ensures efficient parts distribution, reduced lead times and minimal vehicle downtime. Designed for growth, the warehouse already serves South Africa, with Botswana, Namibia, Lesotho and Eswatini to be added soon, solidifying Jetour’s readiness for expansion into Africa.
Jetour’s warehouse is already primed and eagerly awaiting the arrival of parts for the brand’s next model to enter South Africa, the T2, set to launch in 2025.
As Jetour’s top-selling model globally, these parts will be seamlessly integrated into their advanced storage and distribution systems, ensuring that future demands can be met with efficiency and precision, even before the model is available to South African customers.
Volkswagen has expanded the new Tiguan model line-up with the addition of two new engines, a 2.0 TDI with 110kW and a 2.0 TSI with 140kW. Both engines are offered with a 7-speed DSG transmission.
DFSK South Africa announced that effective immediately, DFSK will be extending its warranty offering on its new DSFK KO1S Bakkie and DSFK C35 Panel Van to a 50 000km / 2-year warranty for all new customers ensuring greater peace of mind and customer satisfaction.
The challenge for us is to maintain our Dealer of the Year status in the future as it symbolises the effort we put in to create the best environment for our customers and our staff.
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A light on my car’s dashboard came on, and instead of fixing the problem, I waited for the bulb to burn out. Crisis solved.
Jarod Kintz
Mahindra South Africa marked two decades of success in the country by hosting the Mahindra Fusion Fest, a landmark event that blended business, culture and community engagement and set the stage for a dynamic third decade, according to the manufacturer.
The SunBet Arena in Pretoria is a hive of activity as Mahindra South Africa finalises preparations for its historic Fusion Fest this Saturday (22 February).
Digi Cars Group, a dealership group in the South African automotive industry, is making an impact at this year’s EidFest, which is taking place at the Gallagher Convention Centre from Thursday, 20 February to Sunday, 23 February 2025.
