The Jetour brand is heavily focused on more than merely selling vehicles, placing emphasis on all aspects of the mobility needs of customers, with a strong emphasis on parts and parts availability, the company says.
A priority for Jetour has been the meticulous planning conducted before its September launch, which included the establishment of a state-of-the-art parts warehouse in Midrand, Johannesburg, to enhance after-sales service.
This parts distribution centre is an advanced 5000sqm facility with over 4 000 unique product codes across more than 7 000 locations. Designed to serve over 40 dealers nationwide, the warehouse ensures swift and reliable availability of components, reaffirming Jetour’s commitment to customer satisfaction.
“We want to keep our dealers and our customers top of mind in everything we do, ensuring that they are as happy with our service from the day they purchase their Jetour until they trade it in for the next Jetour offering or when they come into a dealership at the end of their 10-year, one-million-kilometre warranty,” says Vice President of Jetour South Africa, Nic Campbell.
“Customer satisfaction is at the forefront of Jetour’s strategy in South Africa, and it is what we believe will set us apart from our competitors. Before the very first model was sold in South Africa, we already had the capacity to supply parts as and when they were needed.”
Having partnered with leading industry experts in both warehouse logistics and outbound delivery, Jetour’s warehouse delivers exceptional service with a 100% pick rate for service parts, supported by advanced inventory management technology for real-time tracking and accuracy.
Its optimised layout ensures efficient operations through strategic part placement and smart picking strategies, prioritising high-demand and urgent parts for rapid dispatch. Emphasising sustainability, the facility incorporates eco-friendly practices, including solar power, alongside robust backup systems for uninterrupted operations.
Seamlessly integrated into an established logistics network, Jetour ensures efficient parts distribution, reduced lead times and minimal vehicle downtime. Designed for growth, the warehouse already serves South Africa, with Botswana, Namibia, Lesotho and Eswatini to be added soon, solidifying Jetour’s readiness for expansion into Africa.
Jetour’s warehouse is already primed and eagerly awaiting the arrival of parts for the brand’s next model to enter South Africa, the T2, set to launch in 2025.
As Jetour’s top-selling model globally, these parts will be seamlessly integrated into their advanced storage and distribution systems, ensuring that future demands can be met with efficiency and precision, even before the model is available to South African customers.
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Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?
George Carlin
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