Hino South Africa continued to rank highly in the DATATrack comparative truck study rankings when the results for the third quarter of 2021 were released recently.
Hino scored 99.78% in the combined score as well as coming out on top in the three categories that make up this total, being Sales (99.96%), Technical Service (99.93%), and Parts Supply (99.45%).
This independent customer satisfaction survey of local truck owners and operators has been undertaken quarterly since 1989 and is a highly regarded benchmark of the standards of service provided by local truck manufacturers, distributors and dealers. (At present the performance of 13 truck brands are measured in the survey.)
Hino has topped the combined list, and its score of 99.78% is a record, with the company’s previous highest rating having been the 99.72% achieved in the second quarter of 2019.
“We are particularly proud of the support provided to our customers by the countrywide dealer network and the team at our head office in Sandton in this quarter, because the aftermath of the unrest in KwaZulu-Natal and Gauteng in July placed an inordinate load on our dealers in the affected areas,” commented Pieter Klerck, General Manager of Hino SA.
“Many Hino trucks were damaged during this period, resulting in heavy demands being made on our dealers to get customers’ trucks repaired and back on the road again. The parts were flown in to support our dealers’ service departments in their race to get the damaged trucks back on the road.
“What we did was to establish a dedicated team at head office to facilitate the parts supply from overseas and local suppliers as soon as we realised the extent of the damage. This proved a wise decision, which was much appreciated by our dealers and their customers.
“Importantly, our quick response was a further good example of the Hino Total Support strategy in action. This programme has been in use for several years now and involves building and maintaining strong bonds between Hino Japan, Hino South Africa, our dealers, service providers and customers,” concluded the Hino SA General Manager.
Mitsubishi Motors has revived the Pajero name with the launch of the fifth generation Pajero Cross Country. The new model does not simply replace the previous Pajero that disappeared from the market in 2021. Its relationship with the Pajero Sport is equally important, particularly for markets such as South Africa.
Range Rover, long regarded as the original luxury SUV, has introduced its first electric model. The vehicle is built at the Solihull plant in the UK, where Range Rover production has taken place since 1970.
Audi South Africa has introduced the new Q5 range, comprising the third-generation Q5 SUV, second-generation Q5 Sportback, and the performance-focused SQ5 SUV and SQ5 Sportback. The range is built on Audi's Premium Platform Combustion and brings a new generation of petrol and diesel engines to the nameplate.
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