Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
From its humble beginnings in 2009 to making its mark on the international stage, the Simola Hillclimb has always had one overriding mission: to draw more visitors to the scenic Garden Route town of Knysna to enjoy an unmatched blend of motorsport and entertainment.
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I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
From its humble beginnings in 2009 to making its mark on the international stage, the Simola Hillclimb has always had one overriding mission: to draw more visitors to the scenic Garden Route town of Knysna to enjoy an unmatched blend of motorsport and entertainment.
Volvo Financial Services (VFS) has announced the appointment of Nina Bratlie as the new Managing Director (MD) of its operations in South Africa, effective 1 February 2026.
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