Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
Kia has refreshed its Sorento with some new design elements, advanced technology and outdoor-ready capability. Although the car was initially launched in 2002, the latest facelift has transformed the Sorento into a more desirable vehicle.
Mercedes-Benz South Africa Limited (“MBSA”) announced personnel changes within its executive committee.
The South African used car market experienced positive growth in May 2025, with year-on-year (YoY) and month-on-month (MoM) increases indicating a positive consumer sentiment in the fifth month of the year.
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I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
Mercedes-Benz South Africa Limited (“MBSA”) announced personnel changes within its executive committee.
The South African used car market experienced positive growth in May 2025, with year-on-year (YoY) and month-on-month (MoM) increases indicating a positive consumer sentiment in the fifth month of the year.
BAIC South Africa announced its role as the official vehicle sponsor of the Y20 Summit South Africa 2025, providing a fleet of BAIC vehicles to support the transport needs of delegates, organisers and VIP guests at one of the most important gatherings of brave young minds on the planet.
