Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
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I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
Stellantis and Bolt have announced a partnership to jointly explore the development and deployment of Level 4 autonomous vehicles for commercial operations across Europe, marking a significant step to bring driverless mobility to the continent's streets.
The 2025 Annual General Meeting (AGM) of the National Association of Automotive Component and Allied Manufacturers (NAACAM) was held as an elective meeting, allowing members to vote for representatives to the National Executive Committee (NEC) and Regional Committees. This process ensures that NAACAM’s leadership continues to reflect the expertise, experience and regional diversity of its membership.
Nissan Motor Co, Ltd and Wayve have announced definitive agreements to collaborate on integrating next-generation ProPILOT technology with Wayve's artificial intelligence software across a broad range of Nissan vehicles.
