Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
As South Africans keep their vehicles for longer, aftersales service and dealership experience are becoming critical drivers of long-term brand loyalty, according to Hyundai Automotive South Africa.
Wayve, Uber and Nissan announced the signing of a memorandum of understanding to collaborate on the development of robotaxis and commence activities to realize the deployment of robotaxi services.
A Hino 300 714, bought new in 2018 from Pupkewitz Hino in Windhoek, continues to provide reliable service after recording more than a million kilometres traversing a variety of roads in remote, rural areas and urban centres in Namibia.
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I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
Wayve, Uber and Nissan announced the signing of a memorandum of understanding to collaborate on the development of robotaxis and commence activities to realize the deployment of robotaxi services.
A Hino 300 714, bought new in 2018 from Pupkewitz Hino in Windhoek, continues to provide reliable service after recording more than a million kilometres traversing a variety of roads in remote, rural areas and urban centres in Namibia.
Toyota South Africa Motors (TSAM) returns as sponsor of the Absa Cape Epic for the fourth consecutive year, standing alongside Absa, which celebrates 20 years as title sponsor of the world’s toughest mountain bike stage race.
