New GM at Waterberg Toyota to drive success story
A renewed focus on customer care and the well-being of the employees, is high on the agenda of Jaco du Preez, newly appointed General Manager at Waterberg Toyota in Limpopo.
- Dealer News
- 1 August 2025
Hino ended 2023 on a high note in terms of its customer experience ratings in the DataTrack survey for the fourth quarter of the year. Not only was Hino No 1 in the combined score, but it also took top position in all three evaluation categories – sales, service and parts.
Hino scored 98.96 out of 100 in the average of the combined score, 99.40 for sales, 98.67 for service and 98.81 for parts.
“We are very pleased that we were able to continue our momentum by ensuring an exceptional customer experience throughout 2023, and we aim to continue this trend in 2024,” says Anton Falck, Vice President of Hino South Africa. “We are always pleased to receive feedback from our customers as it shows that we are on track with our customer satisfaction strategies.
“The driving force behind our success in surveys such as DataTrack is Hino’s global strategy of Total Support, which relates to building and retaining meaningful relationships between all the parties in the value chain, from Hino Japan to the Hino South Africa head office and its staff, the countrywide dealer network of 67 dealerships and all our customers,” he explains.
The quarterly DataTrack Comparative Truck Study has been conducted since 1989 with the results compiled from feedback collected from more than 30 000 truck operators in South Africa.
A renewed focus on customer care and the well-being of the employees, is high on the agenda of Jaco du Preez, newly appointed General Manager at Waterberg Toyota in Limpopo.
The Reserve Bank (SARB) has announced a 25-basis-point cut to the repo rate, reducing it to 7%. As a result, the prime lending rate for commercial banks will drop to 10.50%.
The African Association of Automotive Manufacturers (AAAM) is accelerating its efforts to strengthen industrialisation and develop Africa's automotive value chain through the appointment of a new Project Manager.
Advertisement
Advertisement
A light on my car’s dashboard came on, and instead of fixing the problem, I waited for the bulb to burn out. Crisis solved.
Jarod Kintz
The Reserve Bank (SARB) has announced a 25-basis-point cut to the repo rate, reducing it to 7%. As a result, the prime lending rate for commercial banks will drop to 10.50%.
The African Association of Automotive Manufacturers (AAAM) is accelerating its efforts to strengthen industrialisation and develop Africa's automotive value chain through the appointment of a new Project Manager.
While artificial intelligence (AI) investments offer substantial growth and profitability opportunities for insurance companies, they also introduce new risks that could significantly impact financial performance and credit ratings if not properly managed, according to Morningstar DBRS analysts.