F&I training needs a rethink, dealerships are catching on
The F&I office has always been a key part of the dealership experience, but recently, it has become one of the most pressured and misunderstood roles on the floor.
- Industry News
- 5 June 2025
By Harm Stavast, Commercial Director, Africa, Keyloop
New challenges and opportunities are emerging as South Africa’s automotive industry continues to evolve at rapid pace. Here are five key trends currently driving this transformation:
1. The rise of Chinese Vehicles and "Buy Down" Trend
The growing interest in Chinese brands and new entrants is transforming the traditional automotive manufacturers landscape. The influx of new entrants offering technologically advanced vehicles at competitive prices is disrupting the existing market dynamics, with affordability front of mind for many South African consumers.
2. The Electric Vehicle Revolution
Although its adoption of electric vehicles (EV) has been slow, South Africa has the potential to become an EV hotspot. While the journey towards electrification is not without its challenges, stakeholders have the opportunity to collaborate to create an environment conducive to sustainable mobility solutions.
3. Aftersales Marketing Challenges
Significant market opportunity exists to improve the aftersales experience. With economic uncertainty delaying renewals, retailers that elevate the ownership and service experience will be able to build brand loyalty and improve customer satisfaction and retention rates.
4. Enhancing Customer Experience
Harnessing the power of data and technology enables organisations to tailor their offerings to meet consumer’s evolving needs and preferences. By prioritising elements such as personalised communication, streamlined processes, and proactive feedback mechanisms, OEMs and retailers can create meaningful connections with their customers.
5. Innovation and Sustainability
Innovation and sustainability are at the forefront of the automotive evolution. Successfully adapting to these new opportunities and infrastructure requirements, South Africa can position itself as a leader in the global shift towards sustainable mobility.
Find out how Keyloop is helping automotive retailers navigate the complexities of the automotive landscape and future-ready their businesses: www.keyloop.com
The F&I office has always been a key part of the dealership experience, but recently, it has become one of the most pressured and misunderstood roles on the floor.
South Africans have now joined other global drivers in experiencing and driving the award-winning, bold, futuristic and versatile new Hyundai Santa Fe Hybrid.
Mercedes-AMG’s GT 63 S E PERFORMANCE is the fastest accelerating AMG model, and it is now locally available.
Advertisement
Advertisement
You can't buy happiness but you can buy cars and that's kind of the same thing.
Unknown
The F&I office has always been a key part of the dealership experience, but recently, it has become one of the most pressured and misunderstood roles on the floor.
Chery South Africa says it is accelerating its growth in the local car-rental industry, with its national passenger vehicle market share reaching 6.2% in the past month. As interest in Chery’s range of vehicles continues to grow for consumers and fleet operators, the brand is seeing increasing interest from rental car companies nationwide.
Ulterio Motiv will exhibit a total of three vehicles at this year’s Hankook Land Cruiser Festival. Held annually, the Land Cruiser Festival caters not only to Toyota Land Cruiser enthusiasts, but also to various companies that supply products, upgrades and equipment for these vehicles.