Auto Expedi8, a group of four Bosch Car Service workshops in the south of Johannesburg, which recently achieved a 100% audit pass from Robert Bosch head office in Germany, has launched its fifth service centre.
Jenene Cronning, co-owner of Auto Expedi8, said the new Rifle Range branch, also situated in the south of Johannesburg, is a newly revamped service centre equipped with the latest-technology equipment and run by an experienced team who will also meet Bosch’s international standards. AutoExpedi8 recently celebrated its 15th year in business.
The other branches, situated in Gateway Alberton, Alberton City, The Reef Germiston and the Mall of the South, all achieved the 100% audit pass.
“To achieve this audit, ongoing effort is needed to deliver on all aspects of internal management, customer service and to continually invest in the latest tooling and equipment. This ensures that our staff are up to date with the latest motor industry technology and training.
“The clean audit confirms that our servicing and repair work adhere to the highest standards. Even our service advisors receive extensive customer service and vehicle operations training,” added Walter Gale, Auto Expedi8 co-owner.
The categories audited covered the branch’s overall adherence to Bosch Car Service global standards; the use of Bosch parts; customer service satisfaction; staff skills, qualifications and ongoing training; workshop technical expertise; business improvements; equipment, tools and facilities; staff clothing; stationery; customer parking facilities; and adherence to safety and environmental regulations; together with a range of other factors.
Jenene added: “We only use genuine parts such as oil filters, spark plugs, alternators, brake disks and pads, bulbs, air-con repairs and more. Other services include aircon re-gas, alternator checks and battery testing and replacement on all makes of vehicles.
“There is a six-month guarantee on the parts we supply, which cover high-quality Bosch or OE-approved parts. We also provide a six-month or 10 000 km guarantee on all our workmanship.”
A 60-minute super service for passenger cars is available at the Mall of the South, Gateway, Alberton City and Reef branches, which will soon be extended to the new Rifle Range branch.
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