Daimler Trucks South Africa made history by being the first Daimler Truck market in the world to launch the Daimler Truck Parts Portal, an online eCommerce platform.
The platform works on a click and collect basis where customers can buy parts online and collect them within 24 hours at their selected dealership.
As an initial start, over four hundred parts including oil, batteries, service and select wear-and-tear parts are available on the portal, with plans already underway to expand the product catalogue to include maintenance and collision parts, in addition to the delivery of parts to customers.
“The Daimler Truck Parts Portal is a game changer in the commercial vehicle market, and we are thrilled to be part of the development team and to be the very first Daimler Truck market in the world to launch the portal to our customers.
“Our customers are central to everything we do, and the digitalisation of our processes to increase customer convenience has been a key driver in the development of the Daimler Truck Parts Portal,” says Ziyad Gaba, Vice President Customer Service, Parts and Value Chain.
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A light on my car’s dashboard came on, and instead of fixing the problem, I waited for the bulb to burn out. Crisis solved.
Jarod Kintz
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