Making staff and customers part of the family
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
- Dealer News
- 13 June 2025
Parts obsolescence has been a subject that has plagued both dealers and OEMs since time immemorial. Unfortunately, it is still very evident today, despite most DMS systems providing processes and reports to manage it.
With the plethora of makes, models, specification variants and combinations, there are many more parts lines now than there have ever been. In the past, one engine could work for multiple models in the line-up but now each model can have multiple different engines depending on the specific spec of that particular vehicle within the model.
Added to this, there are so many models in SA where sales are single figures per model per month, so that it is difficult to know what to stock. Normal fast or medium movers for a volume model could well be obsolete for a model with lower volumes.
Most (95%+) of obsolescence DOES NOT come from stock orders (assuming that your stock orders are for parts that have the required movement to be stocked). Parts obsolescence should also not only be determined by the age of the part – often the day you buy the wrong part, but it is also obsolete.
Obsolete parts come from:
It is essential that dealership management ensures that these areas are reviewed regularly (some daily, some weekly) and that corrective action is taken immediately.
How much is acceptable obsolescence? Obsolescence that results from bona fide business risk is what I view as acceptable. If you decide to stock a slow-moving part in case an important customer needs it or you issue a credit on a slow-moving part because it is an important customer, or if it is totally out of your control – that is an example of a strategic or acceptable obsolescence.
Where obsolescence is as a result of poor business practices, unskilled staff carelessness and poor discipline, then I would say that anything you write off is unacceptable.
Take care.
Donald
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
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To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
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