Suzuki Rustenburg scoops up top dealer award

Awards were handed to the best performing dealers in various categories, including sales, after-sales, Mobility Finance and parts supply, culminating in the Dealer of the Year 2020 Award. This coveted award was handed to Suzuki Rustenburg.

“Last year, Suzuki Rustenburg best personified the spirit that all our dealers have shown. Our dealers have helped Suzuki grow its annual sales by 9% in fiscal year 2020, while the market contracted by a massive 26%,” says Yukio Sato, the Managing Director of Suzuki Auto South Africa.

A few years ago, Suzuki started to award dealers who had a very high average score across all categories, including parts availability, sales and service support, Mobility Finance support and overall customer service. These dealers all received a Platinum Award.

For the 2020 fiscal year, no less than 13 dealers received a Platinum Award.

Soon after introducing the Platinum Award, the average performance of a Suzuki dealer was such that Suzuki introduced an ever-higher award – the Elite Dealer Award – which this year had 11 recipients.

“It is incredible to consider that a third of all of our dealers received a Platinum or Elite Dealer Award and that the average service level of a Suzuki dealer in South Africa is now higher than that of the winning dealer in our first year in South Africa just over a decade ago,” says Sato san.

	WINNERS 2020/2021
Elite Dealer Awards:
Elite Dealer Award	Suzuki Centurion
Elite Dealer Award	Suzuki Klerksdorp
Elite Dealer Award	Suzuki Rustenburg
Elite Dealer Award	Suzuki Montana
Elite Dealer Award	Suzuki Menlyn
Elite Dealer Award	Suzuki Bramley
Elite Dealer Award	Suzuki Northcliff
Elite Dealer Award	Suzuki Bryanston
Elite Dealer Award	Suzuki Tableview
Elite Dealer Award	Suzuki Kyalami
Elite Dealer Award	Suzuki Alberton

Platinum Awards:
Platinum Dealer award	Suzuki Helderberg
Platinum Dealer award	Suzuki Tygervalley
Platinum Dealer award	Suzuki Queenstown
Platinum Dealer award	Suzuki West Rand
Platinum Dealer award	Suzuki Kenilworth
Platinum Dealer award	Suzuki Stellenbosch
Platinum Dealer award	Suzuki Ipop South
Platinum Dealer award	Suzuki Welkom
Platinum Dealer award	Suzuki Bassonia
Platinum Dealer award	Suzuki George
Platinum Dealer award	Suzuki Port Elizabeth
Platinum Dealer award	Suzuki Boksburg
Platinum Dealer award	Suzuki Hatfield

Best Practice Sales:
Best practice – Sales (Period April – June 2020)	Suzuki Stellenbosch
Best practice - Sales (Period July - September 2020)	Suzuki Witbank
Best practice - Sales (Period October - December 2020)	Suzuki Piet Retief
Best practice - Sales (Period January - March 2021)	Suzuki Manzini
Overall best Practice - Sales (Period April 2020 – March 2021)	Suzuki Welkom

Best Practice Service:
Best practice – Service (Period April – June 2020	Suzuki Montana
Best practice - Service (Period July - September 2020)	Suzuki Centurion
Best practice - Service (Period October - December 2020)	Suzuki Centurion
Best practice - Service (Period January - March 2021)	Suzuki Kenilworth
Overall best Practice - Service (Period April 2020 - March 2021)	Suzuki Centurion

Best Practice Parts:
Best practice – Parts (Period April – June 2020	Suzuki Centurion
Best practice - Parts (Period July - September 2020)	Suzuki Queenstown
Best practice - Parts (Period October - December 2020)	Suzuki Umhlanga
Best practice - Parts (Period January - March 2021)	Suzuki Centurion
Overall best Practice - Parts (Period April 2020 - March 2021)	Suzuki Centurion


Best SSI (Service Satisfaction Index)	Suzuki Klerksdorp
Best CSI (Customer Satisfaction Index)	Suzuki Centurion


Dealer to Watch	Suzuki Cape Town
Above 1000 unit Sales for the Year	Ipop Motor Group
Above 1000 unit Sales for the Year	Penta Motor Group
Above 1000 unit Sales for the Year	Trust Auto Group

Top Sales Volume Group	Penta Motor Group
Top Sales Volume Dealer	Suzuki Menlyn
Best Market Share Dealer 2020	Suzuki Piet Retief

Most Improved Dealer	Suzuki Upington

Technician of the Year	Owen Adams – Suzuki Helderberg
Parts Manager of the Year	Odette Allers – Suzuki Queenstown
Service Manager of the Year	Rico Raath – Suzuki Centurion
Sales Manager of the Year	Daryl Naidoo – Suzuki Zululand

Mobility Finance Support:
Rural Dealer Category
Gold	SUZUKI QUEENSTOWN
Small Dealer Category:
Gold	SUZUKI KLERKSDORP
Medium Dealer Category:
Gold	SUZUKI WEST RAND
Large Dealer Category:
Gold	SUZUKI MENLYN

Overall Mobility Finance Support Winner	SUZUKI MENLYN

Top Large Category Dealer 2020	SUZUKI CENTURION
Top Medium Category Dealer 2020	SUZUKI HELDERBERG
Top Small Category Dealer 2020	SUZUKI KLERKSDORP
Top Rural Category Dealer 2020	SUZUKI QUEENSTOWN

Overall Dealer of the Year 2020	SUZUKI RUSTENBURG