Suzuki Rustenburg scoops up top dealer award

Suzuki Auto South Africa celebrated its performance in the past year at its national dealer conference, recognising its top performing dealers.

SASA Awards 2021 112 1

Awards were handed to the best performing dealers in various categories, including sales, after-sales, Mobility Finance and parts supply, culminating in the Dealer of the Year 2020 Award. This coveted award was handed to Suzuki Rustenburg.

“Last year, Suzuki Rustenburg best personified the spirit that all our dealers have shown. Our dealers have helped Suzuki grow its annual sales by 9% in fiscal year 2020, while the market contracted by a massive 26%,” says Yukio Sato, the Managing Director of Suzuki Auto South Africa.

A few years ago, Suzuki started to award dealers who had a very high average score across all categories, including parts availability, sales and service support, Mobility Finance support and overall customer service. These dealers all received a Platinum Award.

Suzuki Rustenburg
Suzuki Rustenburg scooped up the 2020 Dealer of the Year Award.

For the 2020 fiscal year, no less than 13 dealers received a Platinum Award.

Soon after introducing the Platinum Award, the average performance of a Suzuki dealer was such that Suzuki introduced an ever-higher award – the Elite Dealer Award – which this year had 11 recipients.

“It is incredible to consider that a third of all of our dealers received a Platinum or Elite Dealer Award and that the average service level of a Suzuki dealer in South Africa is now higher than that of the winning dealer in our first year in South Africa just over a decade ago,” says Sato san.

WINNERS 2020/2021

Elite Dealer Awards:

Elite Dealer Award

Suzuki Centurion

Elite Dealer Award

Suzuki Klerksdorp

Elite Dealer Award

Suzuki Rustenburg

Elite Dealer Award

Suzuki Montana

Elite Dealer Award

Suzuki Menlyn

Elite Dealer Award

Suzuki Bramley

Elite Dealer Award

Suzuki Northcliff

Elite Dealer Award

Suzuki Bryanston

Elite Dealer Award

Suzuki Tableview

Elite Dealer Award

Suzuki Kyalami

Elite Dealer Award

Suzuki Alberton

Platinum Awards:

Platinum Dealer award

Suzuki Helderberg

Platinum Dealer award

Suzuki Tygervalley

Platinum Dealer award

Suzuki Queenstown

Platinum Dealer award

Suzuki West Rand

Platinum Dealer award

Suzuki Kenilworth

Platinum Dealer award

Suzuki Stellenbosch

Platinum Dealer award

Suzuki Ipop South

Platinum Dealer award

Suzuki Welkom

Platinum Dealer award

Suzuki Bassonia

Platinum Dealer award

Suzuki George

Platinum Dealer award

Suzuki Port Elizabeth

Platinum Dealer award

Suzuki Boksburg

Platinum Dealer award

Suzuki Hatfield

Best Practice Sales:

Best practice – Sales (Period April – June 2020)

Suzuki Stellenbosch

Best practice - Sales (Period July - September 2020)

Suzuki Witbank

Best practice - Sales (Period October - December 2020)

Suzuki Piet Retief

Best practice - Sales (Period January - March 2021)

Suzuki Manzini

Overall best Practice - Sales (Period April 2020 – March 2021)

Suzuki Welkom

Best Practice Service:

Best practice – Service (Period April – June 2020

Suzuki Montana

Best practice - Service (Period July - September 2020)

Suzuki Centurion

Best practice - Service (Period October - December 2020)

Suzuki Centurion

Best practice - Service (Period January - March 2021)

Suzuki Kenilworth

Overall best Practice - Service (Period April 2020 - March 2021)

Suzuki Centurion

Best Practice Parts:

Best practice – Parts (Period April – June 2020

Suzuki Centurion

Best practice - Parts (Period July - September 2020)

Suzuki Queenstown

Best practice - Parts (Period October - December 2020)

Suzuki Umhlanga

Best practice - Parts (Period January - March 2021)

Suzuki Centurion

Overall best Practice - Parts (Period April 2020 - March 2021)

Suzuki Centurion

Best SSI (Service Satisfaction Index)

Suzuki Klerksdorp

Best CSI (Customer Satisfaction Index)

Suzuki Centurion

Dealer to Watch

Suzuki Cape Town

Above 1000 unit Sales for the Year

Ipop Motor Group

Above 1000 unit Sales for the Year

Penta Motor Group

Above 1000 unit Sales for the Year

Trust Auto Group

Top Sales Volume Group

Penta Motor Group

Top Sales Volume Dealer

Suzuki Menlyn

Best Market Share Dealer 2020

Suzuki Piet Retief

Most Improved Dealer

Suzuki Upington

Technician of the Year

Owen Adams – Suzuki Helderberg

Parts Manager of the Year

Odette Allers – Suzuki Queenstown

Service Manager of the Year

Rico Raath – Suzuki Centurion

Sales Manager of the Year

Daryl Naidoo – Suzuki Zululand

Mobility Finance Support:

Rural Dealer Category

Gold

SUZUKI QUEENSTOWN

Small Dealer Category:

Gold

SUZUKI KLERKSDORP

Medium Dealer Category:

Gold

SUZUKI WEST RAND

Large Dealer Category:

Gold

SUZUKI MENLYN

Overall Mobility Finance Support Winner

SUZUKI MENLYN

Top Large Category Dealer 2020

SUZUKI CENTURION

Top Medium Category Dealer 2020

SUZUKI HELDERBERG

Top Small Category Dealer 2020

SUZUKI KLERKSDORP

Top Rural Category Dealer 2020

SUZUKI QUEENSTOWN

Overall Dealer of the Year 2020

SUZUKI RUSTENBURG

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