F&I training needs a rethink, dealerships are catching on
The F&I office has always been a key part of the dealership experience, but recently, it has become one of the most pressured and misunderstood roles on the floor.
- Industry News
- 5 June 2025
Nissan South Africa held its Ignition Awards ceremony where dealerships were recognised for their achievements during the last year.
IC Auto Clearwater in Roodepoort scooped up the top trophy as Nissan Dealer of the Year, while the CFAO Mobility motor group took top honours as Dealer Group of the Year.
Not only did a CFAO Mobility dealership, IC Auto Clearwater, take the top title but it was also the recipient of a number of the other 45 positions across various categories of different departments. This includes five category wins and two runner-up positions.
Award |
Winner |
Dealer of the Year |
IC Auto Clearwater |
Group Dealer of the Year |
CFAO Mobility |
Overall Customer Satisfaction Dealer of the Year |
Algoa Nissan |
Dealer of the Year (category winners): |
|
Very Small |
McManus Nissan Piet Retief |
Small |
Morgan Nissan Lydenburg |
Medium |
Springs Nissan |
Large |
NTT Nissan Klerksdorp |
Mega |
IC Auto Clearwater |
Customer Satisfaction Dealer of the Year (category winners): |
|
Very Small |
Delmas Nissan |
Small |
Algoa Nissan |
Medium |
Mark White Nissan Amanzimtoti |
Large |
NTT Nissan Klerksdorp |
Mega |
Bidvest Nissan McCarthy Randburg |
Service Department (category winners): |
|
Very Small |
McManus Nissan Piet Retief |
Small |
BB Auto Mokopane |
Medium |
Brits Nissan |
Large |
IC Auto Benoni |
Mega |
IC Auto Clearwater |
Parts Department (category winners): |
|
Very Small |
NTT Nissan Maun |
Small |
Morgan Nissan Ermelo |
Medium |
DTM Helderberg |
Large |
IC Auto Benoni |
Mega |
Bruma Nissan |
Best Finance Dealer (category winners): |
|
Very Small |
Delmas Nissan |
Small |
MMG Nissan Queenstown |
Medium |
Brits Nissan |
Large |
Nissan Northcliff |
Mega |
Motus Nissan Parow |
New Vehicles Sales (category winners): |
|
Very Small |
NTT Nissan Maun |
Small |
NNT Nissan Francistown |
Medium |
Springs Nissan |
Large |
NTT Gaborone |
Mega |
Bidvest McCarthy Nissan Woodmead |
Used Vehicle Sales (category winners): |
|
Very Small |
Oudtshoorn Nissan |
Small |
BB Auto Mokopane |
Medium |
Mark White Nissan Amanzimtoti |
Large |
NTT Nissan Klerksdorp |
Mega |
Motus East Rand Mall |
The F&I office has always been a key part of the dealership experience, but recently, it has become one of the most pressured and misunderstood roles on the floor.
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I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
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