Mitsubishi Motors South Africa (MMSA) has been recognised as a top regional performer by the group’s Middle East and Africa division.
Mitsubishi Motors Middle East & Africa (MMMEA) picked South Africa as top regional performer in its CSI Survey, which measured customer service, customer retention and positive brand image. The survey was conducted in the last quarter of 2020.
MMMEA also singled out Chantel Botha of Mitsubishi East Rand as one of its best service advisers.
“Our aim is to offer a consistently high-quality retail and ownership experience of our vehicles and this is heavily dependent on our people, both within Mitsubishi Motors SA and the dealer network at large,” says Thato Magasa, managing director of MMSA.
“The achievement of Chantel Botha, as one of the best service advisors in the region, is highly commendable, and we are proud of both Chantel and the entire Mitsubishi East Rand team for receiving this accolade.”
Botha’s high scores across all key performance indicators not only earned her accolades from MMMEA, but also means that she is officially Mitsubishi’s best service advisor in South Africa. In recognition of this inspiring achievement, she has been rewarded with MMSA’s Customer Service Excellence Award.
Magasa and Steven Terblans, MMSA’s general manager of aftersales, presented Botha with a special certificate of recognition, as well as a jacket displaying her award-winning status.
The Customer Service Excellence Award is a new programme that aims to reward dealer staff members who go the extra mile every day to promote lifetime customer loyalty to Mitsubishi. It is just one of the new initiatives being rolled out by MMSA to bolster customer retention and grow the brand through customer service excellence.
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Thule South Africa are expanding their local product offering with the launch of three new products that epitomise the brand’s ethos of “Bring your life”.
Call it a job well done or maybe more of a masterclass performance. This is some of the ways to describe CMH Honda Hatfield’s recently winning the overall Honda Dealer of the Year award.
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I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
Call it a job well done or maybe more of a masterclass performance. This is some of the ways to describe CMH Honda Hatfield’s recently winning the overall Honda Dealer of the Year award.
The Eastvaal Motor Group has added Kia and Renault to its existing portfolio in Secunda and revamped its Ford and Mazda dealership as part of the process.
The critical need for trained staff in automotive retail dealerships is underscored by the increasing number of new and returning vehicle brands entering the South African market and establishing trading networks across the country.
