Jaguar Land Rover South Africa honoured its top performing retailers at its annual Retailer of the Year ceremony recently.
The awards recognise the efforts of the individuals and businesses that have consistently propelled sales figures through their actions and work ethic, whilst upholding and representing the stature and ideals of the Jaguar and Land Rover brands over the past year.
The Retailer of The Year awards are based on a comprehensive set of metrics in terms of which each retailer is measured throughout the preceding year and showcases those retailers whose performance has exceeded expectations.
In addition to sales performance, scorecards also include factors that directly impact the customer experience. These include process adherence results of standards audits and feedback from customers. The grand prize – the Retailer of the Year award – recognises the combined overall performance across all departments at the winning retailer.
The Retailer of The Year award was presented to Jaguar Land Rover The Glen for the second year running, while the Gauteng-based dealer also scooped Sales Top Achiever and a number of runner-up placings across various categories.
Other notable mentions include Jaguar Land Rover Gaborone, which was recognised for its sales of SV (Special Vehicles) products, Jaguar Land Rover Sandton for Customer Service and Jaguar Land Rover Bloemfontein for sales of Approved Pre-Owned vehicles.
Retailer of the Year - Jaguar Land Rover The Glen.
Sales Retailer of the Year - Jaguar Land Rover East Rand.
Sales Top Achiever Award - Jaguar Land Rover The Glen.
APO Top Achiever Award - Jaguar Land Rover Bloemfontein.
Accessories Top Achiever Award - Jaguar Land Rover Stellenbosch.
Financial Services Top Achiever Award - Jaguar Land Rover Waterford.
SV Top Achiever Award - Jaguar Land Rover Gaborone.
Customer Service Retailer of the Year - Jaguar Land Rover Sandton.
Merchandise Top Achiever Award - Jaguar Land Rover Sandton.
Marketing Retailer of the Year - Jaguar Land Rover The Glen.
Financial Excellence Award - Jaguar Land Rover George.
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If you are not taking care of your customer, your competitor will.
Bob Hooey
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