With an approach of “happy staff makes for happy customers equals happy results”, Riki Carriem, believes this to be the underlying success of his business.
Riki, owner and Dealer Principal of GWM Haval Cape Gate and Chery Cape Gate as well as the same combo of dealerships in Somerset West, says investment in your personnel is first and foremost to having a successful business or in his case, vehicle dealerships.
“I have four Sales Managers who take charge at each of the dealerships and report to me. Structure and discipline are of utmost importance. In short, any business needs law and order,” says Riki who was recently awarded the number one spot in the mega category of Absa’s Golden Partner awards.
“It was an important award for us as the relationship stretches over decades from my first business in the panel beating industry and later venturing into the motor retail trade to my current position. I put all my eggs in one basket and have never been sorry about that,” Riki tells Dealerfloor.
Asked about the performance of the Chinese brands his business represents, he says that in terms of quality, price and technology, the brands are right there up with the best. “I have been involved as owner of established volume brand dealerships in the past, and I can honestly tell you that Chinese manufacturers have not only caught up but have in many cases surpassed the competitors.”
Riki says if you take, for instance, industries like television and mobile phone manufacturers, the original, trusted established names disappeared after some time.
“Look who are the dominate forces in these and other industries today. Mostly Chinese brands leading the way with technology, quality and cost. The vehicle manufacturing industry is in essence no different from the above-mentioned industries,” Riki tells Dealerfloor.
He tells us the acceptance of the GWM Haval and Chery products in the Western Cape and specifically the region where their dealerships are located, is overwhelming. “We have a growing population with large numbers of people migrating to the Cape and more opportunities and more people are good for the growth of our business or any business for that matter.”
On the topic of electric vehicles (EVs), Riki believes it is the future and that hybrid vehicles are a good way to educate customers about driving a fully electric vehicle one day. “I drive a Haval H6 Hybrid and the savings in fuel costs are substantial.
“We must realise it is a question of commercial vs environment. With the pressure on the environment and the demand for lower or no emissions, the future of motoring will go the electric way,” concludes Riki.
Many forward-thinking individuals propose that autonomous vehicles will improve road safety as problematic driver behaviour, which contributes to 90% plus crashes, will be eliminated. A recent incident may cause some to doubt this, however.
South Africa’s vehicle market has seen a steady influx of emerging brands, alongside continued expansion from established players.
Motorists travelling over the Easter period can expect heavy traffic across South Africa’s road network, with authorities warning that routes to Limpopo will come under particular pressure as thousands of pilgrims make their way to Moria.
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I have bad reflexes. I was once run over by a car being pushed by two guys
Woody Allen
FAW Johannesburg South (ELT Group) took the top podium position as Dealer of the Year at FAW Trucks Southern Africa’s 2026 Annual Dealer Conference. It is the fourth time the dealership scooped up the top award.
Audi South Africa has launched The Audi Open Haus Sales Event, a national retail campaign inviting customers into Audi Dealerships nationwide.
With youth unemployment remaining one of South Africa’s biggest challenges, the National Automobile Dealers’ Association (NADA) has launched Motoring Mavericks, a movement designed to show young people that car dealerships offer far more than sales or mechanical jobs.
