Fiat Chrysler Automobiles (FCA) celebrated its best-performing dealers for 2019 and 2020 in a combined function recently.
At the awards it singled out four dealers for its Sales and Aftersales Dealer of the Year for the two years. For 2019, Grand Central Motors was awarded the Aftersales Dealer of the Year and Arnold Chatz was the Sales Dealer of the Year.
For 2020, FCA picked Fiat Chrysler Sandton as its Aftersales Dealer of the Year and Cargo Motors Bedfordview as its 2020 Sales Dealer of the Year.
“Our dealers have shown resilience and ingenuity in the face of adversity to still deliver impressive sales results, whilst continuing to ensure the highest level of service to our valued customer base,” said Ismaeel Hassen, CEO of FCA South Africa.
FCA recently joined forces with Peugeot Citroën in the larger Stellantis Group, but on local soil, FCA currently represents Fiat, Fiat Professional, Jeep, Alfa Romeo, Abarth and its aftermarket MOPAR brand.
While all four top-performing FCA dealers are located in Gauteng, the group also recognised its smaller urban and rural top performers.
Auto Italia took consecutive titles in 2019 and 2020 for Rural Sales Dealer of the Year, while Rola Motors (2020) snatched the laurels away from William Simpson (2019) as Urban Sales Dealer of the Year. The Metro Sales Dealer of the Year for 2020 was Cargo Motors Bedfordview, an accolade won by Arnold Chatz Cars the previous year.
The Most Improved Aftersales Dealer during 2019 was De Wit Motors Ermelo, with Rola Motors showing the biggest shift in 2020. Keeping its momentum going, Arnold Chatz Cars was named Best Aftersales Customer Service Dealer two years running.
“Congratulations are in order for our best performing dealers, but a big thank you is due to our entire dealer network,” says Ismaeel. “All our dealers strive for improved customer satisfaction, are dedicated to service excellence, and are determined to win the hearts and minds of even more customers in 2021.”
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A light on my car’s dashboard came on, and instead of fixing the problem, I waited for the bulb to burn out. Crisis solved.
Jarod Kintz
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As 2024 draws to a close, I think it is pertinent to look back at some of the articles that I have written this year. I always try to concentrate on the basics and very often they are the areas of a dealership that need continuous and regular focus.
