Making staff and customers part of the family
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
- Dealer News
- 13 June 2025
For the second consecutive year, NMI Durban South Motors - Mercedes-Benz Commercial Vehicles Durban was awarded top honours as Daimler Trucks & Buses Southern Africa’s (DTBSA) overall Dealer of the Year for 2020.
This year, a total of 25 awards in six categories were presented in the presence of 130 guests within the business areas of Sales, Parts, Customer Service, Financial Services and Used Vehicles Support.
Michael Dietz, President and CEO Daimler Trucks & Buses Southern Africa comments on the winners: “I would like to extend my sincere congratulations to all the deserving winners. As DTBSA, we take considerable pride in our dealers’ exceptional performance as we know what it takes to be at the top in a highly competitive market.
“Our DOTY theme this year “Rising Stronger Together” is a celebration of the resolute commitment to excellence displayed by our dealer partners, the ability to transcend and rise above the challenges faced in what was an extraordinary year.”
Category winners:
2. Best Sales Performance Export:
3. Best Customer Service & Parts:
Mercedes-Benz Trucks:
FUSO Trucks:
Freightliner:
4. Best Parts Sales Performance Mercedes-Benz Bus:
5. Used Vehicles Support:
6. Best Overall Performance:
Mercedes-Benz Trucks:
FUSO Trucks:
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
Isuzu Motors South Africa (IMSAf) has reinforced its commitment to the ISUZU global sustainability targets set out in Isuzu Motors Limited’s Environmental Vision 2050, a long-term strategy aimed at addressing global environmental challenges.
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If you are not taking care of your customer, your competitor will.
Bob Hooey
To treat your staff as family and invest in them to grow with your business, is at the core of our success at Riversdal Toyota.
UD Trucks Southern Africa (UDTSA) hosted its 2025 Annual Dealer Conference (ADC) where key stakeholders from across the dealer network and high-performing dealerships that delivered exceptional business results in 2024 were honoured.
The Value of Franchise (VOF) is the “value” the franchisor delivers to the franchisee. There are a few components that make up this value, and I will mention some of the main components that I believe are pertinent to the dealer/manufacturer (OE) relationship.